Manufacturer Warranties and Protection Plans

[emerson]

I have had my issues with BB, but this might be the straw that broke the camels back. This all started approx. 3-4 weeks ago 46" Samsung LCD, kept clicking off and on then finally on. Purchased TV in 2008 w 4 year extended warranty. The 1st call to 1-800-best-buy, Jan.20th, wife talks with CSR, oh thats a common thing, we will go ahead and order one. COOL!

Jan 22nd 1st tech arrives, checks out the tv, yes that is common problem with the power supply, one is on order already but dont have it, I dont know why they sent me out on this call. Tech tells my wife that it will require 2 techs to lift tv off of the tv stand, and will note it the remarks. The next available appointment Jan 27th. WOW!

Jan 27th  2nd tech arrives unannounced saying i am here to fix your tv, wife inquires about 2nd tech to help with the removal of tv from the stand, oh they cancelled that order and sent me. So without a 2nd tech to help with the removal of the TV the tech asks if my wife could help him remove the tv, with no option but to try and get the TV  repaired my helps to remove and install the TV, I wonder what that pays!  Tech plugs in TV all works fine! Job complete!?! Oh but wait the saga continues.

Jan 28th  Normal day, go to work, kids to school, kids home from school,turn on TV HMMM!!!, TV doesnt come on, home from work call the 1-800-best-buy number, talk with CSR, explain situation. We can have tech back there next day between 8-12pm. Cool I can finally get this resolved. WOOOHOOO!!!

Jan 29th  I take day off work with no pay!  Wait for the tech to call and say he is on his way, wait, wait, and wait for that magic phone call. Finall the phone rings, this so and so with best buy to let you know we have to reschedule your appointment, because the tech called in "sick". tried to explain situation again, finall asked to talk with mgr. Talked with supervisor/mgr. explained situation again, he was able to reschedule a tech to come by and look at TV.

Jan 30th The same tech that installed the power supply 2 days was able to come buy and look at TV, THATS ABOUT HE DID, tried to turn on the TV, with remote and manually. Paused a few seconds "HMMM" they must have sent me a bad power supply, I will have to order another one, let me go out to my van and see when the next available date is for me to return. I'm thinking the first one took about 2-3 days to get ordered, should be pretty soon. The tech comes back in and informs me that it will be Tuesday. Tuesday Feb 9th. WOW!!!! HOLY S--T!!!!!!  Thats earliest that we can come back see ya! So here I am no TV, kids going crazy, unable to Wii, missed PRO-BOWL and now will the SUPER-BOWL. How exciting!!!   I am thinking of calling 1-800-best-buy about every half hour Sunday night and ask for update on the game!  HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Agent_Will]

I really apologize for the inconvenience of having a defective part installed in your television.  Unfortunately, we have no way to test parts that we receive from vendors so it is inevitable that some are defective just due to manufacturering errors.

It looks like parts are due to arrive sometime tomorrow and there is an opening with your tech in your area tomorrow.  Now I have absolutely no idea what time UPS will drop that part of but your best bet here is to call your local tech/admin if they gave you a local number (or 1800geeksquad) and ask for a supervisor, explain the situation and see if they can make you like the last call tomorrow (2/5).

also, this needs moved to the warranty forum

[Dorothy-BBY Community Supervisor]

Hello emerson -

Allan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience!

[Allan-BBY Community Connector]

Hi emerson,

I don’t like hearing that you didn’t feel like you received the service that you expected with this TV repair, and I can honestly say I would be upset myself if I took work off for a repair that wasn’t performed.

I did look into your repair, and I show that we did receive the second power supply. I also show that this power supply was installed on 2/9/2010, and your TV is now repaired.

I was happy to see that this is finally taken care of for you, and I am sending you a private message to pass along some additional information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,