06-12-2009 03:34 PM
So I got my iPod Touch (with an extended 3 year warranty)for my 18th birthday, pretty exciting, until the home button broke 3 months later. So I took it back to the Best Buy I got it from (45 miles away) and had it sent in to be repaired. It worked for about 9 months when the home button broke again. So I took it back and had it sent in, i waited 2 weeks for the store to call me, and when i finally called them they said "oh yes we just got that in today, but our phone system has been down this morning". Seriously? Anyways I got that back and then the button broke for a third time just a couple weeks after getting it back. By this time I'm at wits end, so I go in and ask if there is an upgrade to a PRP plan (i have the PSP) and they say they don't have the PRP for iPods. So it gets sent in again. They tell me there going to replace mine with a new one (new meaning a "different" refurbished iPod). This time they mail it to me, in a plastic bag... (seriously, a ziplock bag, not even a protective box.) The moment I open it and turn it on i start have problems. I decide to wait because i don't want to worry about with finals just around the corner. So finally i call the 1-800 number that came with my last one and they representative was hard to understand and not helpful at all.
I feel like after this many repairs and replacements I have a Lemon product and I deserve a NEW iPod.
Anyone else have experiance and advice that they could give me?
(wow it feels good to vent!)
Solved! Go to Solution.
06-12-2009 05:49 PM
So it looks like so far it's been repaired three times. This means to qualify for NL, you just have to have it sent in one more time, and after it's diagnosed with a problem, it'll be replaced with a new (not refurb) model in store.
06-15-2009 05:39 AM
06-16-2009 11:37 AM
06-17-2009 10:43 AM