01-22-2009 08:57 AM
Who determines what is comparable and what do they base it off of???
01-22-2009 04:26 PM
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01-26-2009 02:46 PM
Good afternoon nforseth -
While I cannot tell you exactly where the $709 figure that Don offered you specifically came from, I can do my part to enlighten you on what the Performance Service Plan covers.
In the No Lemon Policy covered by your service plan you will find the following information:
After three service repairs have been completed on an individual product and that individual product requires a fourth repair, as determined by us, we will replace it with a product of comparable performance, not to exceed the original purchase price. Replacement products may be new or rebuilt to meet manufacturer's specifications of the original product at our discretion. Technological advances may result in a replacement product with a lower selling price than the original product.
As you mentioned, you purchased your unit a year and a half ago, and unfortunately computers are very susceptible to depreciation. It is very possible that the $709 would be the cost of a comparable model now with similar features.
When the store offers you a comparable model there should be several factors taken into consideration. Size of screen, size of hard drive, amount of ram, and type of processor should all be looked at, and every effort to match up your previous unit to a new unit should be made. I would suggest you look at the old laptop and think of what features you find to be the most important, and go from that standpoint. Even if the price is a lower price than you paid, normally you will get more actual computer.
I would like to offer my assistance in working with the store and finding a solution to your dilemma, so I am sending you a private message. To check your private messages, please ensure you are logged into the forums, then click the envelope in the upper right hand corner.
I look forward to working with you.
Best Buy® Corporate
02-11-2009 03:11 PM