Manufacturer Warranties and Protection Plans

[ColinDu]

Hey guys, i'm new but i hope you'll help this newbie.

Ok so i bought a 1st gen ipod touch from a bestbuy around mid-2008. I had bought a 2 year PSP 
plan with it as well. Late 2008 i had gotten a crack on the screen, i have know idea how it happend
but when i went to sync it, i saw the crack. I quickly checked if there was anything wrong with it operation-wise. I turned out ok. Since nothing was wrong with it i decided to just live with the crack.
Except, 2 days ago, the ipod neglected to turn itself on, i tryed plugging it into the computer, nothing worked. So i have to go to my local best buy and see if i can get it repaired or replaced. The thing is i'm
concerned that they will think it is broken due to the crack. Will the crack cause any complications with the replacement of the ipod?

Other than the crack the ipod looks brand new (though there are a few minor scratches on the back but who doesn't get those?)

Hope u guys can help me with this. Thanks in advance 

[MobileExpert]

It will be up to the discretion of the service center. When you take it in, stress that you just want the functionality restored, and understand that the crack isn't covered. Make sure they put that in the service order.

[John-BBY Community Connector]

Hello ColinDu,

I was unhappy to read about the situation with your iPod Touch.  I know that I depend on my iPod every day!

Generally speaking, damage to an iPod (or most other products) is not covered under a Performance Service Plan (PSP) unless the PSP has Accidental Damage from Handling (ADH) coverage, the damage is due to a manufacturer defect or considered to have occurred during normal use of the product.  However, our service center technicians will diagnose the unit when received and determine the cause of the cracked screen.  If the damage is covered, the unit will be repaired and returned to you as promptly as possible.

On the other hand, if the cracked screen is not due to defect or normal daily use, it will be your responsibility to bear the expense of the repair.  You’ll be contacted by the service center staff if this is the case.  If you don’t elect to pursue repairs, the unit will be returned to you unrepaired and you may be responsible for troubleshooting fees (this is outlined in the service waiver you’ll be asked to sign when you bring the unit in for service).  In situations such as these, no other repairs will be completed if the damage is not repaired.

I hope this helps.  If you have any additional questions about this issue, please feel free to send me a message.  To send me a private message, click on my user name and then on “Send this user a private message” under Contact on the next screen. 

Thanks for taking the time to make us aware of your situation.

Sincerely,

[ColinDu]

Thanks John, i sent you a P.M.

[MobileExpert]

John, I believe he was asking if the issue with the iPod not powering on would be covered even though the screen is cracked. I believe he understands that the crack will not be covered.

[ColinDu]

Thanks MobileExpert, i have p.med John and clarified the the situation.

[John-BBY Community Connector]

Hello MobileExpert,

As a point of correction, our service centers don't complete repairs on a selective basis.  After diagnostics have been performed, all necessary repairs will be completed.  If there is a reason that a repair cannot proceed (physical damage to the unit, etc.) an estimate will be presented for our customers to approve or decline.  This estimate includes all repairs to be completed.  If the estimate is declined, the unit is returned unrepaired.

I hope this helps clarify my earlier response.

[MobileExpert]

Thanks for clearing that up. I didn't know that.