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New Member
Posts: 6
Registered: ‎10-02-2014

NHL 18 Xbox base physical version missing digital preorder bonus

Hello,

I see that the PS4 physical version of NHL 18 mentions a pre-order digital code for 5 HUT packs, 1 per week, and adds automatically to your cart.  The Xbox version is missing this same thing.  Is this a mistake in the bestbuy system?  Both systems have had the same pre-order bonus in the past.  The Xbox digital version also has the bonus missing.

New Member
Posts: 6
Registered: ‎10-02-2014

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Any update on why the bestbuy website is missing the preorder bonus for the Xbox version of NHL 18 standard edition?  EA's website confirms the bonus applies to both PS4 and Xbox versions, but Bestbuy only shows it for PS4 version.  This is preventing me from ordering the game.

Posts: 1,018
Topics: 18
Kudos: 105
Blog Posts: 3
Solutions: 48
Registered: ‎01-09-2017

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Greetings t2mutch,

 

Welcome to our forums! I’m sorry to hear that you’re seeing some conflicting information on our website. It certainly does sound odd that there is a discrepancy between the information on our website and EA’s website. I will absolutely send this information to my support team and follow up with you as soon as I have an update.

 

I apologize for any trouble this has caused and expect to hear from me shortly!

                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎10-02-2014

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Bestbuy,

Any update on if the Xbox version will get the proper EA preorder bonus of 5 ultimate team packs?

Posts: 1,018
Topics: 18
Kudos: 105
Blog Posts: 3
Solutions: 48
Registered: ‎01-09-2017

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Hello t2mutch,

 

I apologize for the tremendous delay but I have received confirmation that the Xbox version will be included in the EA pre-order bonus. You should be receiving an email with your code within 24-48 hours. I appreciate your patience with me while I gathered these details for you and if there’s anything else I can assist with please don’t hesitate to respond!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎09-13-2017

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Hello,

 

I have the same concern.  I ordered NHL 18 for Xbox One Pre-Order but was missing the code for the bonus.  I have the game now but have not received an email about the bonus.  Will the codes be sent to everyone who pre ordered?  If so, when will they be sent?

 

Thank you.

New Member
Posts: 6
Registered: ‎10-02-2014

Re: NHL 18 Xbox base physical version missing digital preorder bonus

I have not received my Xbox pre-order bonus either, and I am sure it is due to the website issue.  It would always be a digital add-on in the cart automatically, and I would receive the email within 30 minutes of picking up the order.

Bestbuy, how will you deliver us the preorder bonus?

Posts: 1,018
Topics: 18
Kudos: 105
Blog Posts: 3
Solutions: 48
Registered: ‎01-09-2017

Re: NHL 18 Xbox base physical version missing digital preorder bonus

Hello t2mutch,

 

I’m sorry that your NHL pre-order bonus has yet to reach you. Please send me a private message with your order number and I’d be happy to address this further!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!