03-07-2018 03:52 PM
Hi BB Support,
I was just at a local Best Buy and saw a copy of the game with a steelbook. To my understanding, the steelbook was a preorder incentive at limited quantities.
It was pure luck to have spotted the steelbook, but not when I was being rung up. They wanted to charge me $19.99 for the steelbook. Is that correct? With the games I've bought/preordered all my life, I've never encountered this issue. I've reached out to Capcom and will reach out to the manager of the store later today, but I also wanted to see what feedback I would get here and if anyone else was having this issue?
Was I supposed to be charged for the steelbook? If not, there's a bad POS error that needst to be addressed.
Solved! Go to Solution.
03-07-2018 04:21 PM
Welcome to our forums! The steelbook was exclusively meant as an incentive for customers who pre-ordered Monster Hunter World. Now that the game has been released, any remaining steelbooks can be sold as regular merchandise for customers wishing to own one.
I hope this has been helpful and if you have any additional questions please let me know!
|Javier|Social Media Specialist | Best Buy® Corporate|
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