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Regular Member
Posts: 36
Registered: ‎08-10-2017

Re: Marvel vs. Capcom: Infinite at Best Buy

Would hope to see this retroactively added to others who preordered can we assume it will be. Have had the collectors edition preordered for a month now.
Posts: 5,921
Topics: 92
Kudos: 282
Blog Posts: 29
Solutions: 367
Registered: ‎08-15-2011

Re: Marvel vs capcom infinite preorder toy

Hello jpraelster93,

 

I'm glad you're looking to Best Buy for your Marvel vs Capcom Infinite purchase. Fans of the franchise are sure to love this latest offering, and the deluxe edition has even more content to love.

 

As with any BestBuy.com order, we are unable to add to the order once it is submitted. However, when new bonuses are added to pre-orders, our business team will work to have the item retroactively added to all qualifying orders. This is typically done shortly before an order is fulfilled. If you want to be sure you can receive all the bonus content before this is completed, however, it never hurts to simply submit a new order with all the eligible content and then cancel the older one.

 

I hope this information helps. Please let us know if you have additional questions.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 126
Registered: ‎08-17-2016

Re: Marvel vs capcom infinite preorder toy

If I could get my games this cheap anywhere else I would, the fact that canceling and reordering is the only way to guarantee an item is an absolute joke. Either get all the bonuses on when the sku goes up, or make sure they get added, I called about this and got someone to order just the seperate item, but I shouldn't have to do that.

Regular Member
Posts: 36
Registered: ‎08-10-2017

Re: Marvel vs. Capcom: Infinite at Best Buy

Mike can I get some confirmation I ordered my collectors edition over 2 months ago and I am not showing any of the preorder bonuses that have since been added. I also refuse to cancel and reorder since my purchase used gift cards and PayPal. I do not want to run into an issue of gift card mishaps or any other issues as I've heard with cancelling gift card orders but neither the small figure or the bonus costumes are listed on my preorder and as I said I refuse to cancel so close to release to risk it being sold out or any other issues so some support would be greatly appreciated.
Regular Member
Posts: 46
Registered: ‎04-24-2012

Re: Marvel vs. Capcom: Infinite at Best Buy

My pre-order already shipped and didn't include this new pre-order bonus. 

New Member
Posts: 2
Registered: ‎09-18-2017

Re: Marvel vs. Capcom: Infinite at Best Buy

The game comes out tonight at 11:00PM, but I have yet to receive my digital download code for the game however. Typically these are sent out at least a day in advance from my past experiences, but now it seems like I may not even get my code on time. I called into the support line just now and all they said was "There is a high demand on this product, so the codes are delayed at the moment." and essentially told me I could do nothing but wait.

Is this normal?

Regular Member
Posts: 46
Registered: ‎04-24-2012

Marvel Vs. Capcom: Infinite Pre-order

I pre-ordered Marvel Vs. Capcom Infinite Deluxe Edition before the Original Minis - Plush Clip-On's Marvel Figure (assorted) - Multi pre-order was shown. How can I get this?

Regular Member
Posts: 40
Registered: ‎09-19-2017

Marvel Vs Capcom Infinite Collectors Edition

I bought the collectors edition and when it was delivered it is missing the preorder code for all of the extra costumes, plus I would really suggest not buying this if you wanted it , like I did, for the infinity stones they are cheap and look terrible. I wish I would have known this is what I was going to get before putting down 150 bucks for this version. 

New Member
Posts: 4
Registered: ‎01-21-2015

Re: Marvel Vs Capcom Infinite Collectors Edition

I preordered the deluxe edition of the game myself and came with everything minus the preorder dlc costumes it was supposed to come with. No code on my reciept so i can only hope it'll be emailed to me soon.
New Member
Posts: 6
Registered: ‎11-15-2011

Re: Marvel Vs Capcom Infinite Collectors Edition

Hi,

 

Much like several people from other posts, I preordered my copy in store and didn't receive the dlc bonus costumes on my receipt.  Are these being emailed by chance?