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New Member
Posts: 5
Registered: ‎10-19-2016

Life is Strange: Before The Storm Limited Edition no stock

I preordered my copy of ‘Life is Strange: Before the Storm’ Limited Edition for the Xbox One from Bestbuy.com to be picked up at my local store. When I went to pick it up on the release date (March 6, 2018) they told me that they didn’t receive my order. So I checked the order status and I was told it was out of stock. I don’t understand the concept of preordering an item only for me NOT to receive my item?
New Member
Posts: 5
Registered: ‎10-19-2016

Life is Strange: Before the Storm no stock

I preordered my copy of ‘Life is Strange: Before the Storm’ Limited Edition for the Xbox One from Bestbuy.com to be picked up at my local store. When I went to pick it up on the release date (March 6, 2018) they told me that they didn’t receive my order. So I checked the order status and I was told it was out of stock. I don’t understand the concept of preordering an item only for me NOT to receive my item?
Posts: 4,622
Topics: 62
Kudos: 342
Blog Posts: 12
Solutions: 376
Registered: ‎07-27-2015

Re: Life is Strange: Before The Storm Limited Edition no stock

Hi Mrthomi –

 

Welcome back to the forums and thanks for posting. It’s concerning to hear your pre-order wasn’t ready and waiting for you at your local store like it should have been, and I offer my sincerest apologies for the clear disappointment this has caused.

 

Please know that that it’s our goal with every pre-order to have them either delivered or ready for pickup on release day. While we are successful in the vast majority of cases, there regrettably can be unforeseen inventory or logistics issues that may delay a pre-order from being shipped to a store, or directly to a customer’s homes. That said, was your local store able to provide any resolution or estimate on when they expect your pre-order should arrive?

 

Regards,  

Michael|Social Media Specialist | Best Buy® Corporate
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