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New Member
Posts: 4
Registered: ‎07-23-2015

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

[ Edited ]

Hello, I preordered the Dragon Ball Fighterz Day One edition on June 20th 2017 - 

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I received my order but did not receive the free Trunks Funko Pop figurine that was advertised. What should I do?

New Member
Posts: 2
Registered: ‎01-26-2018

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

[ Edited ]

Same here, preordered on 11/16. I did not receive the Funko Pop!.
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Valued Member
Posts: 57
Registered: ‎05-22-2010

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

Anyone get their Funko? Any update to this? I PM'd one of the BBY employees in this thread, but haven't heard back. 

New Member
Posts: 2
Registered: ‎01-26-2018

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

Nothing so far.
Posts: 1,444
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Registered: ‎01-09-2017

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

Hello everyone,

 

I hope you all had a great weekend! From what I understand it appears that at this time we’re facing inventory issues with the Trunks Funko Pop which is why many of you have not seen it added to your orders. At this time our support team is working to inquire about obtaining additional inventory. Alternatively you may visit your local store to see if any are available.

 

I apologize for the inconvenience caused by this issue and please feel free to follow along on this thread as I will update it as more information becomes available.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 57
Registered: ‎05-22-2010

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

That doesn't make sense to me. It wasn't available last week when I pre-ordered online. It wouldn't add but showed up on the video game product page. It would show in cart the day before I ordered and days after I pre-ordered. It even worked on release date.
New Member
Posts: 2
Registered: ‎05-31-2014

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

What a ridiculous excuse! The product page advertised the free figure and allowed it to be added to the cart up until yesterday. The real problem is your awful cart, which doesn't work properly. Or maybe you never intended to send out the figures in the first place. Again, when I went to the store to pick up the game they had no clue about this promotion at all. My GCU expired a couple days ago. I was planning on renewing it, but not now. I'll take my business back to Amazon. At least if I have a problem there, I can be sure they'll make it right within a day of emailing them.

New Member
Posts: 1
Registered: ‎01-29-2018

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

I too pre-ordered it last week with the Funko Pop Figurine still being offered, the whole reason I pre-ordered it with Best Buy may I add, and apparently its not being inclunded with my order like it was offered on the page when I pre-ordered it. And on top of that, My copy still hasn't shipped and it is suppose to be here Thursday. I guess next time I pre-order something, I'll take my money a business elsewhere, I am not very happy with this situation at the current moment. If i could cancel it, I would and purchase it elsewhere instead. Even though it hasn't shipped, I can't do anything about it. So my order is in limbo. :-( Very dis-satisified customer. I'll preorder elsewhere next time a game comes out.

Posts: 1,444
Topics: 19
Kudos: 147
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

Hello everyone,

 

I’d like to start by thanking you all for your patience towards this matter. I sincerely hope you’re been enjoying your time on Fighter Z and I have some information regarding the missing Trunks Funko Pop. Regrettably due to inventory constraints we received less bonus figures than anticipated. Due to this we will not be able to fulfill those for customers who did not receive one. I apologize for the disappointing news.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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