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New Member
Posts: 1
Registered: ‎01-25-2018

Dragon Ball Fighter Z pre order bonus wont add to my card

I saw that pre orders of Dragon Ball Fighter Z come with a free Trunks Funko Pop figure, However when I pre order and add to card the bonus doesnt get added. Ive removed and added bacl the pre order multiple times and still nothing. What can I do? Please help
Member
Posts: 11
Registered: ‎03-21-2017

Dragon ball fighterz preorder bonus

Hello, I recently purchased Dragon ball fighterz, the bonus funko pop wasn't added, I tried removing the game but nothing.
Member
Posts: 11
Registered: ‎03-21-2017

Re: Dragon ball fighterz preorder bonus

My xbox one purchase, thank you
Valued Member
Posts: 57
Registered: ‎05-22-2010

Re: Dragon ball fighterz preorder bonus

I had the same issue. It wouldn't add it when I pre-ordered earlier this week.
Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Dragon Ball Fighter Z pre order bonus wont add to my card

Greetings Based_god1,

 

Welcome to our forums! After reviewing that item and adding it to my cart it appears that the Pop figurine is still adding to the cart appropriately. Please keep in mind that this promotion is limited to available inventory. If you have any additional questions please let me know!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎01-26-2018

Re: Dragon Ball Fighter Z pre order bonus wont add to my card

I would just like to point at the plethora of issues with the fulfillment of this promotion.

1. NO WHERE on the site does it say that the Pop! figure is first-come, first-served or is a limited item in ANY way.
As a matter of fact, you can still, at the time of this post, preorder a copy of the game and the Pop! is added to your order.

 

2. My order was confirmed as "READY" at 11pm EST last night. The store I am scheduled to pick it up from wasn't even OPEN. 

3. The employees in charge of pulling these items are clearly not doing their jobs. The orders are not supposed to be READY FOR PICKUP if an item from the order is MISSING. So they are just marking it as ready and then not even making sure everything in the order is included in the pull.

 

So everything that has been posted up until this point is flat out wrong. Even a friend of mine was told, by an employee at the same store, that no other Best Buy IN THE AREA had the Funkos in stock.

New Member
Posts: 2
Registered: ‎05-31-2014

Re: Dragon Ball Fighter Z pre order bonus wont add to my card

I pre-ordered the game and should have received the Pop like the page still states, but when I went to pick it up, the store didn't know anything about the promotion. I had to drive 50 miles to and from the store to pick it up day one, so I'm very disappointed in how this was handled.

Member
Posts: 22
Registered: ‎12-19-2011

Re: Dragon Ball Fighter Z pre order bonus wont add to my card

I preordered a couple days ago and then as well as today the figure is still listed on the page.  I picked up in store and they were unable to provide a figure to go with the preorder.  Is there anything that can be done?

New Member
Posts: 1
Registered: ‎01-26-2018

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

I pre-ordered Dragon Ball FighterZ on November 11, 2017. I just received the game in the mail today, and it did not come with the Funko Pop! Trunks figurine. The figurine was never shown in my shopping cart.

Member
Posts: 11
Registered: ‎03-21-2017

Re: Dragon Ball FighterZ Funko Pop! Pre-order Figurine

What can I do if my game is in the pre-ship stage