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New Member
Posts: 8
Registered: ‎09-06-2017

Re: Destiny 2 at Best Buy

I personally had to request the Coldheart code be sent. I PM Alexandra through the full site. Don't think you can do it on the mobile site. She never responded so I don't know if she in fact was the one that helped get it sent out, but I got the code a couple hours afterward. So, it was about 20 hours after I received the digital deluxe code. My son and I are splitting time on the same system so neither of us have gotten to the point where we can use it.
Regular Member
Posts: 35
Registered: ‎11-03-2010

Re: Destiny 2 at Best Buy

Thanks AM.  Do you mind sharing which # you called and was your code for the PS4?

New Member
Posts: 8
Registered: ‎09-06-2017

Re: Destiny 2 at Best Buy

Ewiz06 np. My attempt to call didn't work. I sent an email to the CEO of Best Buy, and ended up getting the digital deluxe game code at 4:42 PM. They did call my house, but we were on the phone when they called so guessing they were making sure I was "happy."

I sent a separate private message to Alexandra-BBY (see page 77 on the full version on this website/topic...link at the bottom if you are on the mobile version). I didn't get a personal response, but I did get the Coldheart code relatively shortly after that.
New Member
Posts: 8
Registered: ‎09-06-2017

Re: Destiny 2 at Best Buy

Sorry, just wanted to clarify. Private message link is visible on the full website version of Alexandra-BBY's post page 77. 

 

I just noticed this response to my message to Alex.

 

Alex forwarded me your info to look into further. We’ve sent it up the chain and just got word your Coldheart code should have now been emailed out to you. I do sincerely apologize for this unacceptable delay in getting you your bonus, and if you have any further issues please let me know.

 

Happy Gaming,

 

Michael-BBY | Social Media Specialist | Best Buy Corporate

New Member
Posts: 8
Registered: ‎09-06-2017

Re: Destiny 2 at Best Buy

And yes it was for PS4. I'm ready for the weekend!
Regular Member
Posts: 35
Registered: ‎11-03-2010

Re: Destiny 2 at Best Buy

Update:  Just called the regular BB # and got transferred to Digital Download area.  CSR said that she checked and someone would e-mail me the Cold Heart code within 1-3 hours.  In less than 10 minutes it was e-mailed.  Just picked it up from the Gunsmith.  By the way, this was for PS4 so there is indeed a separate Cold Heart code for some of us.

New Member
Posts: 6
Registered: ‎09-05-2017

Re: Destiny 2 at Best Buy

Hey BB Team - what happened to all the Pre-Order Bonuses? And how do I eventually get Expansion 1 and then Expansion 2?
Thanks
New Member
Posts: 1
Registered: ‎09-07-2017

Re: Destiny 2 at Best Buy

can you believe that i still have nothing? i though i had enough patience to wait for my code. it's been 4 days, and i got no email for either code Smiley Sad i went to the store- they can't help me. i called customer service- they said they'll send a code, and nothing happened. i emailed moderators- they said they're working on it... for 4 days? i am really confused.

Member
Posts: 13
Registered: ‎01-30-2017

Re: Destiny 2 at Best Buy

Still no coldheart code. 

New Member
Posts: 4
Registered: ‎11-15-2013

Re: Destiny 2 at Best Buy

There is no coldheart code. It's just one code for everything. Once you complete the story (and maybe be at level 20 too). It'll automatically be at the postmaster