09-08-2017 12:27 PM
09-08-2017 01:32 PM
09-08-2017 01:47 PM
Sorry, just wanted to clarify. Private message link is visible on the full website version of Alexandra-BBY's post page 77.
I just noticed this response to my message to Alex.
Alex forwarded me your info to look into further. We’ve sent it up the chain and just got word your Coldheart code should have now been emailed out to you. I do sincerely apologize for this unacceptable delay in getting you your bonus, and if you have any further issues please let me know.
Michael-BBY | Social Media Specialist | Best Buy Corporate
09-08-2017 02:12 PM
Update: Just called the regular BB # and got transferred to Digital Download area. CSR said that she checked and someone would e-mail me the Cold Heart code within 1-3 hours. In less than 10 minutes it was e-mailed. Just picked it up from the Gunsmith. By the way, this was for PS4 so there is indeed a separate Cold Heart code for some of us.
09-10-2017 03:11 PM
can you believe that i still have nothing? i though i had enough patience to wait for my code. it's been 4 days, and i got no email for either code i went to the store- they can't help me. i called customer service- they said they'll send a code, and nothing happened. i emailed moderators- they said they're working on it... for 4 days? i am really confused.