Let's Talk Games

[Sakurai]

I appreciate the responses, everyone. It seemed like the employees at my local Best Buy were misinformed, or very unsure. From what I gathered, I decided to just wait until the next day. Does corporate make the decisions to do midnight launches, or is it management's decision? This really put me off from wanting to pre-order anything from Best Buy in the future..

[akitty25]

Do my friend pre-ordered soul calibur V and an employee of best buy told her there was a forsure mifnight launch tonight. My friend went and the store was closed..and basically the employee lied to her. I mean what kind of customer service is that? Why would you lie to your own customer BEST BUY?!

[Jimmienomam]

It's a bit of both from what I hear. Management goes to corporate saying that they want to have a midnight release, but corporate has the final say. I'm sure this is dependent on gaming sales etc.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey akitty25,

I am really sorry for any misinformation provided by your local store regarding them hosting a midnight opening for Soul Calibur V.  We send out weekly notes for them to make sure they are up to speed on what's happening that week regarding the new releases and other business updates so that should not have happened.  There was nothing in them about midnight openings for any of the titles that released this week.

I do appreciate you taking the time to register here though and post your feedback because that gives us the opportunity to ensure proper coaching is taking place and that our communications are effective.  I hope you were able to pick up Soul Calibur V this morning and have been battling away with your friend today.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey Sakurai,

There are a bunch of factors that play into whether or not we host a midnight opening at our stores.  As Jimmie inferred, both the stores and corporate play a part in this decision making process.