01-31-2012 08:30 AM
01-31-2012 02:26 AM
01-31-2012 12:07 PM
01-31-2012 04:25 PM
I am really sorry for any misinformation provided by your local store regarding them hosting a midnight opening for Soul Calibur V. We send out weekly notes for them to make sure they are up to speed on what's happening that week regarding the new releases and other business updates so that should not have happened. There was nothing in them about midnight openings for any of the titles that released this week.
I do appreciate you taking the time to register here though and post your feedback because that gives us the opportunity to ensure proper coaching is taking place and that our communications are effective. I hope you were able to pick up Soul Calibur V this morning and have been battling away with your friend today.
01-31-2012 04:31 PM
There are a bunch of factors that play into whether or not we host a midnight opening at our stores. As Jimmie inferred, both the stores and corporate play a part in this decision making process.