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Displaying articles for: August 2009

Yesterday afternoon I finally caved in and purchased something that I had my eye on for quite some time – a PlayStation Portable.  I also picked up a couple of games to go along with it, including Dissidia: Final Fantasy to satisfy my Square-Enix fanboy tendencies.  Naturally, the wrappers were torn off the second I got home, the PSP’s charger got plugged in, and the instruction booklets were thrown into the massive tub-o’-manuals beneath my kitchen sink.  For the next three hours I sat impatiently waiting for the silly thing to finish charging.

As soon as I noticed that the charging indicator had turned off, I plopped myself down in my living room rocking chair to fiddle with the unit’s display settings.  The XMB menu was fairly easy to navigate since I was already used to it from both my TV and PS3, so I had made the necessary changes in no time flat.  It wasn’t until I attempted to play Dissidia, however, that I started to encounter problems.

Like other PSP games, Dissidia has a standard option that allows you to install a portion of the game onto a memory stick, letting you play the game with less loading time than you would have if you solely relied upon the UMD disc media.  Since this was a brand-new PSP, I decided that I had nothing to lose by opting for the largest installation file size option…and promptly got treated to a message that said “installation will take approximately an hour.”

I sat the PSP down (on edge) on the end table next to me and decided to go make supper while it was installing.  Forty-five minutes, a plate full of spaghetti, and a sink full of dishes later I returned to discover that the installation had been aborted.  Apparently the PSP had fallen flat on the “cancel” button when my cat decided to treat the living room furniture as his own private playground.  Not exactly the wisest decision on my part, leaving it unattended.

Since I actually wanted to play the game for a bit before I went to bed, I decided to re-try installing it in my office.  This time though I left the PSP on my desk face-up - well out of reach of the devil with fur – while I was cleaning the mess I call a workspace.  Another 30 minutes later or so and the game finished installing.

After playing the game for about an hour I decided that I should make sure that I had gotten the most recent system update before going to bed.  I set up the MAC filters on my wireless router, configured the wireless networking settings on the PSP and…nothing.  The thing didn’t respond.  I tried entering the WPA passphrase a second time to make sure that I didn’t miss any characters, but still it wouldn’t connect to the network.  I even tried doing it a third and fourth time to verify that I wasn’t doing anything wrong.

It was at this point that I started to panic a bit.  I had just purchased a new gadget and it wasn’t working properly.  Disappointed, I sat down to see if I could find anything online that would help me troubleshoot the problem.  It wasn’t until had been browsing Sony’s support site for at least 15 minutes that I realized I had never turned on the WLAN switch.

Apparently there’s a reason why you’re supposed to read instruction manuals…


PlayStation 3 "Slim"

by Community Connector Community Connector on 08-19-2009 04:26 PM

Yesterday afternoon Sony finally confirmed a rumor that had been floating around “teh internets” for several months now: the existence of the PlayStation 3 "Slim."  Along with that announcement came details of a $100 price drop on existing “fat” PS3 models:

http://blog.us.playstation.com/2009/08/18/playstation-3-now-299-slimmer-version-coming-september-1st...

Since then a good number of customers have asked us if Best Buy will be honoring price matches on recent PS3 purchases.  In short, the answer is yes – but only if customers are still within the 30-day price match period for video game consoles.

The steps customers need to follow in order to obtain a price match vary depending upon where they made their purchase. For purchases made at one of our retail stores, customers simply need to return to their local store with a copy of the original receipt and speak with an associate at the customer service desk.  For online purchases, however, customers must contact our BestBuy.com support staff at 1-888-BEST-BUY (1-888-237-8289).

Looking for additional information regarding our price match policy?  Make sure to check out the links below!

Best Buy Retail Store Price Match Guarantee


BestBuy.com Price Match Guarantee


Gift giving made not so easy

by Community Connector Community Connector on 08-13-2009 03:32 PM

I tend to have a difficult time picking out birthday gifts for my family and friends - not because of personal indecision, but due to the same stubbornness and personality quirks that everyone seems to share.  My parents generally refuse to give a straight answer to the “What do you want?” question, my brother always answers with “I don’t know,” and the majority of my friends will go on and on about how they’d feel guilty for accepting any kind of gift.  It’s frustrating and almost invariably means that something is bound to be re-gifted six months down the line.

Well, my brother’s birthday is just around the corner and this past weekend I once again found myself at a loss regarding what to get him.  As usual, he hadn’t been very forthcoming about what he wants – he just said that he’d let me know when he thinks of something.  Without knowing it though he did manage to give me an idea.

No matter where he goes, my brother always lugs around with him an ancient Walkman CD player.  Along with that player comes a massive folder full of CDs, as well as a carrying case that looks like it is only being held together by the sheer willpower of an otherwise malevolent entity.  Needless to say, upon seeing him Tuesday afternoon walking around with the “Carry-All-That-Should-Not-Be” I decided that it was time to buy him an MP3 player – whether he wants one or not.

When I first started my search Tuesday evening the obvious big names came to mind: Apple, Microsoft, Samsung and Sony.  The field was narrowed down significantly though when I realized he probably would never use one without a built-in radio tuner.  Eventually, my search led me to the “Coming Soon” section of BestBuy.com and to the Zune HD.

My first thoughts of the Zune HD were that while it may not initially prove to be as app-friendly as the iPod, it does appear to promise at least one thing that the iPod cannot deliver: the ability to play back videos purchased through the Xbox Live Marketplace. What were my next thoughts?  I may have found the perfect match - my brother is an avid Xbox 360 player and would probably love the ability to bring downloaded Netflix videos wherever he goes.

Now, if it only came out before his birthday…

PSPgo!

by Community Connector Community Connector on 08-05-2009 05:04 PM

Ten years ago you would have been hard-pressed to find musical artists that distributed their work digitally.  Today, digital distribution seems to be part of the norm.  Whether that change was a result of the advent of the MP3 player, file sharing services, or fee-based subscription sites is uncertain, but it most definitely means that digital distribution is here to stay.

Imagine everyone’s surprise then when Sony confirmed at this year’s E3 convention that the next generation of their handheld console would be doing away with disc-based storage media entirely.  That’s right.  Not only does the “worst kept secret of E3” eschew the UMDs of its disc-based predecessors, but all “new” titles for the PSPgo will be available for download through the PlayStation Network as well.

Now, I have to admit that this news left me a bit skeptical at first – I like having a physical copy of everything I buy, especially video games.  It made sense though when I considered the popularity of online services such as iTunes and Napster.  Add in the fact that the PSPgo is expected to feature the same PS3 compatibility and software support as earlier PSP models and you’ve got a pretty convincing alternative to the iPod Touch.  True, there’s no direct access to the iTunes app store, but the primary purpose of the PSPgo is to play games…not to use as a Rolodex or egg timer.

Both the piano black and pearl white models are available for preorder on BestBuy.com, but for more information make sure to check out the official product page:

http://www.us.playstation.com/PSP/Systems/pspgo.html




...and yes, Kaz Hirai does actually call it the "worst kept secret of E3."  Don't believe me?  Check out his segment of the press conference at 28 minutes, 45 seconds into the video!

About the Author
  • Computers, video games and TVs have always been fascinating to me. Not only are they wonderful ways to relax, but they’re also immensely useful as tools. Computers allow us to communicate instantly with family members across the country through e-mail, video games allow us to make friends with people across the globe we wouldn’t even meet otherwise, and TVs allow us to see what’s happening in our very own towns…all at the touch of a button. Sure, over time I’ve managed to assemble a collection of other electronic gadgets that would make most people do a double-take, but that just isn’t enough. I want to know how they work. I want to know why they work. I want to know that I can connect every electronic device in my home into a single, fully-functional network that I can access from over 1,000 miles away at the drop of a hat. Not because I have a reason to do so, but because I can. I am a geek, plain and simple.
  • Photography has been my passion in life for as long as I can remember. Over the past twenty years, I have been creating photographic images, both professionally and artistically. I also have a B.F.A in photography. The first camera I ever purchased was a 35mm single lens reflex camera that took me an entire summer of weeding strawberry plants at a local farm to be able to afford. A lot has changed since then, and I have owned numerous camera systems from 35mm- Large Format. None of my previous equipment has affected the photographic experience for me as much as the Digital SLR I purchased a few years back. Since converting from film to digital, I have found that the immediate nature of digital photography has drastically changed the way I approach my subjects and has enabled me to view, share, and print my images in a completely new way. In addition to photography, I am passionate about the outdoor experience. Twice a year I head out to the great outdoors and go backpack camping, hiking and of course, landscape/nature photography.
  • Plain and simple, I am a gamer, a mother and a geek. NES, Super NES, Dreamcast, PS1, PS2, Wii, PSP, DS, PC - I have owned practically every system out there, and even started my gaming career on my father’s an Apple Clone in the 80’s! Can you say “Moon Patrol”??? My current passion though, is running a guild in the MMORPG “World of Warcraft”. Between slaying monsters and laughing at my silly friends, it keeps me quite entertained. When I am not playing WoW, I am running my household, complete with three beautiful girls, a wonderful husband, and an insane West Highland White Terrier puppy named Kaia! What a crazy household it is though, with all the gadgets my family requires to live. My eldest daughter MUST have her iPod, camera and cell phone. My husband would DIE without a microwave, plasma television and his computer. Even my dog is in on the techno-craze with her love/hate relationship with our Dyson vacuum! Personally, the DVR is my favorite, because it helps me keep up to date on all the drama, glitz and laughter of my favorite shows and movies! Oh, and did I mention I work at Best Buy®? And that I am involved in the new Best Buy® Communities? This is the perfect place to get my “Geek” on and help others learn about everything the techno world has to offer. From refrigerators to Wii’s to routers! Please join me on my journey! I am so excited to be here!
  • Suspiciously, I am about as old as the first NES. Despite what my mom wants me to believe, I suspect that I was also developed in Kyoto, Japan and shipped to the US sometime in the mid 1980s. My grandpa got me started gaming early with The Legend of Zelda and Wolfenstein 3D. I have been a danger to aliens, robots, and zombies ever since. Many of my fondest memories include video games, friends, and food, so I love to keep my gaming rig in top shape and scour game reviews for the best new releases. Aside from gaming and posting on the Community Forms, I like to noodle on my guitar and subject my roommates to my culinary whimsy. I know how to find a perfectly respectable recipe, turn it into a science experiment, and feed it to people who are far too nice to tell me that it reminds them of raw fish that was pureed and left in the sun too long. Thanks for reading and please always feel free to drop me a line while you’re cruising the forums with any questions about computers, games, tablets, dinosaurs, comics, wizards, and anything else you can possibly think of.
  • Social media fascinates me. We have all seen it evolve, and I for one have tried to be a part of it every step of the way. For more than eight years, I have had my own blog. It is a place to post what I am thinking and a place to interact with friends and family. In the more recent years, as social media has become more popular, I have seen the potential for it to be so much. How companies use social media to reach out to their audience is what specifically fascinates me today. This is why I am happy to be doing social media with Best Buy®. My technical strengths include photography, computer hardware and software, web development, networking and mobile phones. Many of these are also a hobby of mine as well as some outdoor activities such as biking, camping, boating and disk golf. I am known as a “super connected individual” by my friends and family. I am truly addicted to all things communication and I love it. At home I am supported by my lovely girlfriend. Together we enjoy finding new places to eat, movie and TV watching and the occasional video game. Our favorite TV shows include Chuck, Heroes, The Big Bang Theory, How I Met Your Mother and Supernatural. Let’s just say the DVR is always full.
  • I have been living and breathing music practically all of my life and that constitutes much of my passion for technology. I was in a rock band for many years and am still an active musician that dabbles in recording (with the support of a music technology degree) and pretty much every instrument I can get my hands on. I was drawn to Best Buy because, like music, much of what we carry is focused on entertainment. Video games have also undeniably consumed much of my time throughout life and, if you are a gamer, the word “consumed” does not necessarily have a bad connotation. On top of that, I love spending time with my young family. I am very intrigued with the ways new technology changes the way we interact and enjoy life so I seek to facilitate that as best I can!
  • I’m at that wonderful point in my life where I can afford to look for a career opportunity with an organization whose values match my own, where employees actually look forward to coming to work and where someone who has been around for awhile still has value. I was fortunate to find all of this and more about four years ago at Best Buy. I started as a customer specialist at a nearby Best Buy location where I learned about all the “latest and greatest” and was able to work with terrific young people as both a sales associate and as their in-store trainer. I enjoyed all the new technology, and once I got up to speed, it was even more enjoyable sharing tid-bits with our more mature customers. Last year, I joined Consumer Relations at our corporate headquarters. And now, I’m working with our Social Media team as a Community Connector. Blogs, tweets, Facebook… oh my! When I’m not at work, you might find me getting the next tattoo, heading to a rock concert, or jetting across the pond to a place that pulls at my heart…Scotland.
  • I tend to be the person my family calls with technology-related questions. I give my father home theater advice. I give my brother computer advice. If my mother wants a new camera, she calls me first. Now I work for Best Buy in a field where technology and connections are all around me. Information and ideas are always at my fingertips. I love to keep up with current events via news online and stay up-to-date with my friends via Facebook on my Android phone. I am a console gamer on my Xbox, computer enthusiast, and movie buff. When not at work, I’m usually spending time with my wife and children. Biking, hiking, and pretty much anything else outdoors are favorites in our household. Thank you for stopping by. I look forward to being a part of the conversation!
  • Technology is a way of life for me. I always want to have the latest and greatest. Being connected to social media at all times is how I roll. Whether I am on my iPhone or my notebook, I never stray far from the virtual world. Social media is awesome for the workplace. You can connect with your customers by talking with them, not at them. All business should be following their customers’ voices via social media. My areas of expertise are within appliances and home theater. However, I am also a huge Playstation 3 fan and a definite movie connoisseur. When I am not working I am usually at home hanging out with my girlfriend and our dog, Nevaeh. I am a huge sports fan and a fantasy football nut. I have an extreme passion for cooking and I am a vegetarian. When I am not relaxing at home, I like to go out with friends or hit up a rock concert.
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