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Updating firmware for Blu-ray players having trouble with new Blu-ray Disc releases

by Retired: Community Builder Retired: Community Builder on 04-21-2010 05:42 PM - last edited on 04-21-2010 05:44 PM

 

In order to provide the best possible picture and sound, many new Blu-ray Discs use advanced technology that may cause compatibility issues with some Blu-ray players. For example, a player may freeze when pausing or accessing special features or your movie may not play at all.

 

Blu-ray players that experience these kinds of problems may need a firmware update, after which playing your movie should work just fine. Simply put, firmware is a kind of software that helps control the basic functions of your product. Many products benefit from firmware upgrades (updated features and capabilities, improved functionality).

 

How can I update my Blu-ray player?

 

1. The easiest solution is to connect your player to the Internet and get an automatic update. Read more about connecting your player to the Internet.

 

2. If you can't connect, the following steps should work for a majority of players:

 

a. Go to your manufacturer's website and download the proper firmware onto your computer hard drive. Visit this Geek Squad® page for links to  many of those websites.

 

b. Follow the manufacturer's instructions to update your player. Generally, this is done by copying the firmware update onto a USB Flash drive, or onto a CD.

 

c. Insert the USB drive or CD into your player and follow the instructions on the screen. (Note: It is very important to not interrupt the firmware   update process once it has begun.)

 

3. Our Geek Squad® agents can update your firmware for free on the day you purchase a Blu-ray player from a Best Buy store, or up to 30 days after your purchase. If you didn't buy your player from Best Buy, or if you made your purchase outside of the 30-day window, you can order our Geek Squad® Firmware Update service for just $29.99 (available in-store only).

 

Source: BestBuy.com