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Posts: 2
Registered: ‎12-18-2017

pairing smart plug NS-SP1X7

I have followed all the steps in setting up my smart plug. It says it is connected to my WiFi and I have a solid bar light on the plug. But when I attempt to pair on the APP., it will not connect. I keep getting a message "can not connect"? What next? 

I have reset several times and even factory reset, but it always gets to this point in the new device setup and i can not get any further.

Posts: 8,421
Topics: 381
Kudos: 585
Solutions: 356
Registered: ‎09-29-2008

Re: pairing smart plug NS-SP1X7

Hello rrvest,


Welcome to Community@Insignia!


Since you have followed the steps recommended in the Quick Setup Guide, I recommend contacting Insignia Support at 877-467-4289 for assistance with more advanced troubleshooting.




Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎12-18-2017

Re: pairing smart plug NS-SP1X7

I did just that and he told me to take them back that evidently they were not compatible with my system. That is exactly what I did and bought an idevice which works beautifully.
Posts: 15
Registered: ‎01-06-2018

Re: pairing smart plug NS-SP1X7

Yes return them and learn from the experience of other users re: insignia home control products!! Pure g a r b a g e