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Registered: ‎03-29-2018

WiFi camera voice recording inconsistent

The camera works ok but there is a lag in video and also voice recording. Seems jerky. Any solutions or am I stuck?
Posts: 5,371
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Registered: ‎11-30-2015

Re: WiFi camera voice recording inconsistent

Greetings Mikeslc67,

 

Thanks for joining our community, and posting your question regarding our Insignia Connect Camera. I understand noticing a lag is frustrating. I’d be happy to offer a couple troubleshooting tips.

 

How far is your router away from the camera? Lack of a strong connection may be causing the delays you’ve noticed. If improving the signal doesn’t remedy the issue I recommend double checking that your Insignia Connect App is up to date, and only open on one device in that moment.

 

Respectfully,

 

Mariah

Support ™ Insignia

Mariah|Social Media Specialist | Best Buy® Corporate
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