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Posts: 1
Registered: ‎04-24-2018

Switches are turning on at random times

I have 2 of the wall switches, and I turn them off at night but wake up and they are on. I use apple home kit on my phone and an Alexa to voice control.

My gf is freaking it. Because the electric bill is going to sky rocket. Why are they turning on like this?
Posts: 8,360
Topics: 367
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Solutions: 353
Registered: ‎09-29-2008

Re: Switches are turning on at random times

Hello Alphamagnus,

 

Welcome to Community@Insignia!

 

If you have not already done so, please visit our article, Solution for iOS11.3 users who are having issues setting up Insignia Smart Plug NS-SP1X7, and try the troubleshooting steps listed there. 

 

Please let me know how it goes. If these steps do not resolve your issue, please reply with your iPhone model number and the text from any error messages you receive so that we may attempt to duplicate the issue.

 

I appreciate your patience as we look into this for you.

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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Insignia Product Specialist
Posts: 13
Registered: ‎03-30-2018

Re: Switches are turning on at random times

Hello, this might help. Please make sure these are not present for your switches:

1) Apple Home App - Automations

2) Amazon Alexa app - Routines

3) Insignia CONNECT app - Schedules