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Insignia Product Specialist
Posts: 15
Registered: ‎03-30-2018

Setting up and Troubleshooting Insignia Voice Integration with Alexa and Google Home

Setup

 

How to Enable Insignia Skill in Alexa?

 

Go to Alexa App

- Go to the menu, and select Skillsto navigate to Skill Section Or, go to the Alexa Skills store on the Amazon website: https://www.amazon.com/skills.

- Search for “Insignia Connect” skill

- Tap on the listed skill & click on Enable

- Login with your BestBuy Login ID & Password. Note: This Login should be same as the one you used in Insignia Connect App to setup the device

- Once the login is complete, your skill will be linked

- Then Click on Discover Devices button

- Now you can control your Insignia Devices with Alexa

 

Please read common voice commandssection for Alexa voice commands

 

 

How to Disable & Re-Enable Insignia Skill in Alexa?

 

Open Alexa App

- Go to the menu, and select Skills to navigate to Skill Section

- Click on “Your Skills” at the Top right corner of the screen

- Tap the “Insignia Connect” Skill

- Then click on Disable Skill button

- Alexa usually doesn’t delete the already added devices even after disabling the skill. Please remove them manually before re-enabling the skill. Please follow Troubleshooting Step 8 below.

- Please follow How to Enable Insignia Skill in Alexa? for Re-Enabling the skill

 

 

How to enable Insignia Skill in Google Home?

 

Open Google Home App

- Press Menu

- Click on Home Control. In the "Devices" tab, at the bottom right tap Add button

- Click on “Insignia Connect” from list of skills

- Login with your BestBuy Login ID & Password. Note: This Login should be same as the one you used in Insignia Connect App to setup device

- Once the login is complete, your skill will be linked

- Please read https://support.google.com/googlehome/answer/7073578?hl=en for further details

 

Please read common voice commandssection for Google voice commands

 

 

How to Disable & Re-Enable Insignia Skill in Google Home?

 

Open Google Home App

- Press Menu

- Click on Home Control. In the "Devices" tab, at the bottom right tap Add button

- If the skill is already enabled, Insignia Skill will be listed on top

- Press & Hold the Insignia Skill, click on Unlink from the menu shown

- Please read https://support.google.com/assistant/answer/7540702 for further details

 

 

How to Enable Insignia Skill in Google Assistant?

 

On your Android phone or tablet, touch and hold the Home button or say, "Ok Google". On iOS, Open Google Assistant App

- At the top right, tap  Click on More(three dots on top) and then go to Settings& Click on Home control

- In the "Devices" tab, at the bottom right tap Add button

- Click on “Insignia Connect” from list of skills

- Login with your BestBuy Login Id & Password. Note: This Login should be same as the one you used in Insignia Connect App to setup device

- Once the login is complete, your skill will be linked

- Please read https://support.google.com/assistant/answer/7540702 for further details

 

 Please read common voice commandssection for Google voice commands

 

 

How to Disable & Re-Enable Insignia Skill in Google Assistant?

 

On your Android phone or tablet, touch and hold the Home button or say, "Ok Google" On iOS, Open Google Assistant App

- At the top right, tap  Click on More (three dots on top) and then go to Settings& Click on Home control

- In the "Devices" tab, at the bottom right tap Add button

- If you enabled the skill before, Insignia Skill should be shown in top

- Press & Hold the Insignia Skill, click on Unlink from the menu shown

 

Please read https://support.google.com/assistant/answer/7540702 for further details

 

 

 

Common Voice Commands

 

Alexa

Function

Voice Command

Sample

To Turn ON

Alexa Turn ON <device> /<Group>

Alexa Turn ON light

Alexa Turn ON Bedroom

To Turn OFF

Alexa Turn OFF <device> /<Group>

Alexa Turn OFF light

Alexa Turn OFF Bedroom

Devices Discovery

Alexa Discover Devices

Alexa Discover Devices

 

 

Google Home/Google Assistant

Function

Voice Command

Sample

To Turn ON

Ok Google Turn ON <device> /<Room>

Ok Google Turn ON light

Ok Google Turn ON Bedroom

To Turn OFF

Ok Google Turn OFF <device> /<Room>

Ok Google Turn OFF light

Ok Google Turn OFF Bedroom

To Query Status

Ok Google is <device>/<Room> ON?

Ok Google is Light ON?

Ok Google is Bedroom ON?

To Query Status

Ok Google is <device>/<Room> OFF?

Ok Google is Light OFF?

Ok Google is Bedroom OFF?

 

 

 

Frequently asked Question & Answers

 

1. Which Insignia Smart Home products work with Alexa, Google Assistant, Google Home and Siri?

- Smart Plug: Works with Amazon Alexa, Google Home and Google Assistant

- Smart Plug with Metering: Works with Amazon Alexa, Google Home, Google Assistant and Apple Siri

- In-Wall Switch: Works with Amazon Alexa, Google Home, Google Assistant and Apple Siri

- Wi-Fi Camera: Does not support voice control

- Wi-Fi Freezers: Does not support voice control

 

2. How do I control multiple devices at once?

Amazon Alexa

- You can define groups (such as "Bedroom" or "Living Room") in your Amazon Alexa app to control several devices at the same time. Click here for instructions

Google Home/Assistant

- You can define groups (such as "Bedroom" or "Living Room") in the Google Assistant or Google Home app to control several devices at the same time:

Control your smart devices with Google Home

Connect your smart devices to your Google Assistant app

- Apple Siri

You can create Scenes using the Apple Home app to control multiple devices together. Click here for instructions

 

3. Can I control my devices with voice remotely?

Yes, however the capabilities and methods vary among the different services. Please see the corresponding app for Amazon, Google, or Apple for more information

 

4. How many Smart Plugs or In-Wall Switches can I set up to work with voice control?

You can set up as many devices as you own

5. I have added a new device through Insignia Connect App but Alexa doesn’t recognize the device

Please re-run device discovery with the voice command “Alexa discover devices”. If problem persists perform TroubleshootingStep 5 to 7

 

6. I have changed device name in Insignia Connect App but Alexa doesn’t recognize new name

Please re-run device discovery with the voice command “Alexa discover devices” and Troubleshooting Step 8. If problem persists perform Troubleshooting Step 5 to 7

 

7. Alexa responds “Sorry <Device name> isn’t responding”

- If green indicator is off, perform Troubleshooting Step 1

- If green indicator is blinking continuously, perform Troubleshooting Step 2 to Step 4

- If problem persists, performTroubleshooting Step 5 to 7

 

8. Alexa responds OK to voice command but I don’t see light turning ON

- If green indicator is off, perform Troubleshooting Step 1

- If greenindicator is blinking continuously, perform Troubleshooting Step 2 to Step 4

 

9. My Alexa responds OK to voice command but I don’t see light turning OFF

If green indicator is blinking continuously, perform Troubleshooting Step 2 to Step 4

 

10. Do we need smart hub to control Insignia Devices?

No, we don’t need smart hub to control Insignia Devices

 

 

 

 

 

Troubleshooting Steps

 

Step 1 - Power connection Check

Please check if the power supply to the plugs is live.

 

Step 2 - Wi-Fi connection Check

Please check the Wi-Fi router and connection if its active. If active, proceed to step 3

 

Step 3 - Plug/Switch Hard Reset Check

Please check if the device emits Wi-Fi signal which can be identified in the phone’s Wi-Fi search window from list of available Wi-Fi devices and proceed to Step 4. If not proceed to step 5

 

Step 4 - Re-configure plug/switch

Please re-setup the plug/switch again with the Insignia Connect App. Once setup is done run discover devices with voice command “Alexa discover devices”

 

Step 5 - Account verification

Please verify if the account used in Insignia Connect App is the same provided in the Alexa insignia connect skill

 

Step 6 - Disable Skill

Please disable the insignia connect skill by navigating Skill->Your skills-> Insignia connect->Disable Skill

 

Step 7 - Enable Skill

Please enable skill the insignia connect skill by navigating Skill-> insignia connect-> Enable and providing the same login account details used in the Insignia Connect App.

 

Step 8 - Removing Obsolete Old device after reset and name change (Alexa Only)

Alexa App after a device name change or after device hard reset, keeps the device name in all devices section. Sometimes Customers may see two entries for a device, one with the old name and one with new name. To Solve this,

- Navigate to Smart Home Section in Alexa app

- Tap on the obsolete device with the older name

- Tap on the ‘Edit’ displayed in Top-Right section.

- Tap on the ‘Delete’ icon displayed in the Top-Right section.

- Tap on the ‘Delete’ option in the pop-up confirmation message.