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Visitor
Posts: 2
Registered: ‎07-06-2018

Re: Problem to Connect

Is there any update on a solution for this?
Posts: 5,611
Topics: 88
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Registered: ‎11-30-2015

Re: Problem to Connect

Hello alexandremancil,

 

Thank you so much for letting us know the issue seems to be resolved for you! We really do appreciate it. I’d be happy to help you with your question since Chris is currently away from his desk.

 

You should be able to use the Forgot Password option on the login screen if states your password isn’t the same. Please note your login details should be the same as they are for BestBuy.com. Let us know if you have any additional questions, or concerns we’d be happy to help you answer them!

 

Respectfully,

 

Mariah            

 

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 6
Registered: ‎06-27-2018

Re: Problem to Connect

Hi, Mariah!

 

Thanks for your support!

 

The problem is, using the app I can't login into my BestBuy account, it always returns the message attached! Can you help me, please?

 

I already reseted the password, problem keeps happening.

 

 

Thanks

Alexandre

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Posts: 5,611
Topics: 88
Kudos: 303
Solutions: 263
Registered: ‎11-30-2015

Re: Problem to Connect

Hello alexandremancil,

 

Thanks for posting to share what the issue is exactly! You’d need to partner with Best Buy directly on this matter for the login related issues. You can do this by giving them a call at 1-888-BESTBUY, or by posting on the Best Buy Support Online Forum Community.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!