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Visitor
Posts: 2
Registered: ‎03-18-2018

Camera will not flip image vertically

Hello... I've completely connected my camera and it is working great except when I mount it upside down in the corner ceiling of the room it doesn't flip the picture. I have went into the settings and choose the flip vertical option then save and it does not change at all. I've exited the app, signed it then back in, reset the phone, and still nothing and the option always gets reset back to the no change option. How can I fix this?
Posts: 5,371
Topics: 85
Kudos: 255
Solutions: 250
Registered: ‎11-30-2015

Re: Camera will not flip image vertically

Greetings ItsMeD916,

 

Thanks for your post to our community! I’m sorry to hear your Insignia Connect App isn’t taking the change you’ve requested to control your camera. I’d be happy to offer few troubleshooting steps to see if it resolves the issue.

 

Have you tried to uninstall, and reinstall the application? Can please also ensure that you’re the only one logged into to the account when requesting the change? Sometimes leaving app open on another device can cause changes to not take that you’ve requested.

 

Respectfully, 

 

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎03-18-2018

Re: Camera will not flip image vertically

I uninstalled the app and factory reset the camera and it's working fine now, thank you. Now I just need to know how to retrieve the videos that the camera is recording. How do I find the recorded videos?
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Posts: 5,371
Topics: 85
Kudos: 255
Solutions: 250
Registered: ‎11-30-2015

Re: Camera will not flip image vertically

Hello ItsMeD916,

 

Thank you for sharing an update with us! I’m happy to hear that you were able to get the issue resolved with the picture orientation. I’d be happy to help you answer your other question for you.

 

You’d select your camera from the list of All Devices. You should be brought to a new page that shows the live stream of your of your camera currently. Any recent past events will show below the current live stream. You’re able to select the clip to review it. The camera will only save the last four clips, and if a fifth event is recorded the oldest clip will be automatically deleted. Please let me know if you have any other questions.

 

Respectfully,

 

Mariah

 

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!