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Elizabeth-BBY
Posts: 3,069
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Registered: ‎09-18-2008

BestBuy.com Conditions of Use

[ Edited ]

conditions of use

 

Conditions of Use

 

 

 

 

Welcome to the Best Buy® Web site. By using the Best Buy Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Best Buy Web site. The policies of Best Buy retail stores may differ substantially from those applicable to your use of the Best Buy Web site. Best Buy stores in Puerto Rico have their own policies.

 

References to Best Buy herein refer to Best Buy Co., Inc., BestBuy.com, LLC, or their affiliates, subsidiaries and designees

as deemed appropriate by Best Buy.

 

Best Buy reserves the right to make changes to the Best Buy Web site and its Conditions of Use and Legal Notices at any time. Each time you use the Best Buy Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Best Buy Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Best Buy Web site.

 

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

 

Disclaimers and Limitation of Liability

By using the Best Buy Web site, you expressly agree that use of the Best Buy Web site is at your sole risk. The Best Buy Web site is provided on an "AS IS" and "as available" basis. Neither Best Buy nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Best Buy Web site will be uninterrupted or error-free. Neither Best Buy nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Best Buy Web site or the products or services offered for sale on the Best Buy Web site. Further, Best Buy makes no representation that content provided on the Best Buy Web site is applicable to, or appropriate for use in, locations outside of the United States. Best Buy and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Best Buy or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

 

Under no circumstances shall Best Buy or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Best Buy Web site, including but not limited to reliance by you on any information obtained from the Best Buy Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Best Buy has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Best Buy Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Intended for Users Over 13

The Best Buy Web site is intended for use by individuals 13 years of age or older. The Best Buy Web site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

 

Product Display/Colors

The Best Buy Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

 

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.

 

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change.

 

Best Buy Price Match Guarantee

Buy it now with confidence. Best Buy offers a generous and competitive price match guarantee.

 

Sales Tax Policy

Best Buy collects and remits sales tax as required by U.S. law, for transactions in our stores and on BestBuy.com. If you're a tax-exempt entity, you can take advantage of tax-exempt status for applicable store purchases, as well as for applicable purchases made at BestBuy.com .

 

Best Buy for Business will also gladly assist you with placing a tax-exempt order. Please call 1-800-373-3050. Best Buy reserves the right not to sell to resellers.

 

For assistance with tax-exempt BestBuy.com transactions, please call Customer Care at 1-888 BEST BUY (1-888-237-8289).

 

Paying for Your Order

You may pay for your orders with Best Buy gift cards, a Pitch In™ Card, our electronic digital coupons, PayPal, and with a Best Buy credit card or major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.

 

Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a preorder with a debit card you will be charged at the time you place your preorder. Please contact your credit card issuer for more information.

 

If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the download of the product.

 

Digital coupons are not redeemable toward the purchase of Best Buy gift cards.

 

Using Promotional Codes

Using Promotional Codes Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. For more information, see Digital Coupons in our Help section and review details of each respective Digital Coupon offer.

 

Reward Zone Program

The Reward Zone program is a free program that lets you earn points toward certificates, which are coupons for discounts on future purchases at a Best Buy retail store. It is available to U.S. residents 13 years of age or older. Points are not awarded for prior purchases; instant rebates and the value of mail-in rebates on purchases; purchases using Best Buy gift cards or Pitch In™ Cards (however, points are awarded for purchases of gift cards themselves and for contributions made to someone else's Pitch In™ Card); purchases paid by Reward Certificates (you will not earn points for the value of the Reward Certificate); sales tax; state fees; shipping and delivery charges;restocking fees; or other excluded charges, along with certain items that are excluded in particular promotions. Other exclusions may apply. Full program rules are available in store or at www.myRZ.com.

 
Using Reward Certificates

Reward Certificates, unlike credit or debit cards, are debited at the time an order is placed. The value of Reward Certificate(s) must be equal to or less than the purchase amount. Reward Certificates are good for one-time use only. You must enter a valid credit card (or gift card or Pitch In™ Card) when using Reward Certificates online. Any amount charged to a credit or debit card will be treated as set forth above. Reward Certificates must be used prior to their noted expiration date and within a single transaction. Certificate cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. For more information, see Redeeming Reward Certificates Online in our Help section.

 

Using Gift Cards and Pitch In™ Cards

Gift cards and Pitch In™ Cards, unlike credit or debit cards, are debited at the time an order is placed. These cards will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the card, you will be required to use another card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift card or Pitch In™ Card and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift card or Pitch In™ Card. See our Help section for more details about returns.

 

Reward Zone® program members do not earn points for redeeming Best Buy gift cards, but they do earn points for purchasing them. Full program rules are available in store or at www.myRZ.com.

 

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

 

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

 

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Best Buy Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

 

Return Policy

All sales made through the Best Buy Web site are subject to Best Buy's return policy. For a complete explanation of the return policy, please see Returns in our Help section.

 

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

 
Order Limitations/Limited Quantities

Best Buy may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Best Buy also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Best Buy Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Best Buy reserves the right to limit or prohibit sales to dealers.

 

Shipping

All orders placed on this site are subject to product availability and will be shipped according to Best Buy's shipping policies.

 

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

 

Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates and policies.

 

Termination of Use

Best Buy may, in its sole discretion, terminate your account or your use of the Best Buy Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Best Buy reserves the right to change, suspend or discontinue all or any aspects of the Best Buy Web site at any time without prior notice.

Elizabeth|Community Supervisor|Best Buy® Corporate
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