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Posts: 5,357
Topics: 85
Kudos: 255
Solutions: 249
Registered: ‎11-30-2015

Re: Update problem -LOAD

Hello kikoglo,

 

BestBuy.com’s International Ordering Policy which applies to purchases made on BestBuy.com, and in Best Buy store locations calls out the following:

 

International orders are intended for use in the U.S., and it is assumed that products will be used in the U.S.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 8
Registered: ‎06-03-2018

Re: Update problem -LOAD

I have tried several solutions and I still have the problem. The problem is not the wifi connection, because it works until it detects that there is an update. I have reset a thousand times by pressing the mic button for 15 seconds, is there any other way to reset the speaker ?, from the speaker or from some software? I would appreciate if you could help me
Posts: 8,349
Topics: 363
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Registered: ‎09-29-2008

Re: Update problem -LOAD

Hello kikoglo, 

 

Thank you for your message.

 

As Mariah previously stated, we do not have a means to offer support for devices outside the United States. I regret I do not have better news or another option for you.

 

Regards,
John
Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 8
Registered: ‎06-03-2018

Re: Update problem -LOAD

ok, for future purchases I will take into account that your brand stops working its products if I use it outside the USA, I will buy other brands that can be used outside the USA . Anyway, the problem I think is not to be outside the USA because dns, vpn and gps I simulated that im in USA, the problem is in the update, so I asked in my previous mail if there is another way to update