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Visitor
Posts: 3
Registered: ‎06-09-2018

Smart Voice Speaker NS CASGASP-8 Stuck on EST Time Zone

Hello, I have just set up my smart voice speaker and it will not update to CST time zone. I have attempted to do this with Automatic Time Zone selected and with Manual Time zone selected. The speaker is on firmaware version 306 and cast fimware version1.28.101871. Thanks in advance for any help with this matter.

Visitor
Posts: 3
Registered: ‎06-09-2018

Re: Smart Voice Speaker NS CASGASP-8 Stuck on EST Time Zone

Just to be clear, Assistant has the correct time. Even when alarms are set they go off at the correct time. The issue is that the clock on the unit says it is one hour ahead of the actual time. I have factory reset each time I have attempted to correct the issue by holding the mute button on the back of the unit until all lights turn orange on top.

Visitor
Posts: 3
Registered: ‎06-09-2018

Re: Smart Voice Speaker NS CASGASP-8 Stuck on EST Time Zone

I do apologize the model number is NS CSPGASP-B

Posts: 5,357
Topics: 85
Kudos: 255
Solutions: 249
Registered: ‎11-30-2015

Re: Smart Voice Speaker NS CASGASP-8 Stuck on EST Time Zone

Good Morning dkoss7077,

 

Noticing that your Insignia Voice Speaker isn’t displaying the time correctly could potentially throw off your entire day. I appreciate the time you’ve taken to seek our help by posting on our community. I’d be happy to see what advice we can share at this time with you.

 

Usually resetting the speaker to factory defaults would clear up any issues like the one you had noted. I’m sorry to hear that it hasn’t resolve the issue at hand. I’ve escalated your concerns to our support team for further review to see if they can offer any other recommendations at this time. I appreciate your patience in the meantime.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 5,357
Topics: 85
Kudos: 255
Solutions: 249
Registered: ‎11-30-2015

Re: Smart Voice Speaker NS CASGASP-8 Stuck on EST Time Zone

Hello dkoss7077,

 

Thank you so much for your patience on this matter! Our support team advised it would be best to reset the speaker by doing a Factory Reset, and manually enter the time zone in the Smartphone / Tablet, and during the setup in Google Home in the screen “Enter your address” make sure that it is in the same time zone.

 

Kindly,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!