05-14-2018 12:22 PM
When I plug in and switch on, the power light does not turn on. When I connect to my receiver it doesn't work either. There is a very faint humming when I switch it on. I can only hear it if I put my ear to the receiver. Any troubleshooting suggestions?
05-15-2018 08:34 AM
Welcome to the Insignia Forum Community! Thank you so much for taking the time out of your day to post to us regarding your Insignia Rocketboost Subwoofer. It’s disappointing to hear that you’re having some issues with it. I’d be happy to see how I might be able to help at this time.
Can you please unplug your NS-RSW211 for a few minutes from your receiver, and power? This should power cycle the subwoofer which will sort any of the communication issues that may be present. Are you using your sub in a wired, or wireless mode?
I look forward to your reply to see how I may be able to assist you further!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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