01-06-2010 05:07 PM
01-12-2010 09:26 AM
Welcome to Community@Insignia™!
A copy of the owner's manual can be found here. To reset your headphones, plug the charger into a power outlet, then press the Volume Up and Volume Down buttons at the same time. This turns off power to the headset and resets it. If you still have trouble after the reset, please let us know.
|John|Social Media Specialist | Best Buy® Corporate|
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09-20-2011 05:09 PM
yes holding the vol + - buttons while charger pluged in worked when my headphones were stuck OFF and did not want to turn ON! now they turn on and work like new! whew!
10-20-2014 01:40 PM
Welcome to Community@ Insignia™!
When you are holding down the volume + and -, do you have the charging cord plugged into the unit?
10-21-2014 09:38 AM
Thank you for responding!
If the reset is making no change at all, then my next best suggestion is to let the headset run completely dead, and try cleaning the button contacts with electrical contact cleaner. If that doesn't get the headset functioning correctly, they may have developed a fault that would require replacement.