Add Product

Search Results:

Reply
Highlighted
Visitor
Posts: 3
Registered: ‎05-10-2018

Insignia home speaker won't update

I have the large and small insignia home speaker, and both are at certain number 1.28.xxxxxx while the current Google home version is 1.31.xxxxxx. Is insignia responsible for pushing the update to these devices? Do they plan to update them soon?
Posts: 8,421
Topics: 381
Kudos: 585
Solutions: 356
Registered: ‎09-29-2008

Re: Insignia home speaker won't update

Hello Spyders03,

 

Welcome to Community@Insignia!

 

I'll be happy to look into this for you if you will please reply with your product model number.

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 3
Registered: ‎05-10-2018

Re: Insignia home speaker won't update

NS-CSPGASP2 and NSCSPGASP
Posts: 8,421
Topics: 381
Kudos: 585
Solutions: 356
Registered: ‎09-29-2008

Re: Insignia home speaker won't update

Hello Spyders03,

 

Thank you for sharing the needed information.

 

I have shared your concern with our product specialists and as soon as I have new information, I will reply again. Your patience in the interim is appreciated.

 

Regards,
John
Insignia Support
 

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 3
Registered: ‎05-10-2018

Re: Insignia home speaker won't update

Thank you John, I really appreciate it
Visitor
Posts: 1
Registered: ‎07-16-2018

Re: Insignia home speaker won't update

Any update on this John? I'm also very interrested in knowing how features are pushed out to these devices. A store associate told me it would recieve updates from Google, so I'd be a bit dissapointed if Insignia was in fact responsible for all updates unless they were commited to keeping up.

Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 263
Registered: ‎11-30-2015

Re: Insignia home speaker won't update

Hello jsmartt,

 

Thank you so much for your patience while you had waited for our response. My sincere apologizes for our delayed response. Updates to the Insignia Voice Speaker are rolled out periodically by Insignia, and not Google. I’m sorry if you were advised differently.

 

If an update is available your Insignia Voice Speaker should automatically update. Our support teams are working hard to get one rolled out soon. At this time we don’t have a specific date available to share, but we’d be happy to post back once an update has been pushed out.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!