07-05-2018 01:50 PM
I have an Insignia Voice Smart Speaker(Model: NS-CSPGASP2) that keeps resetting.
I go through the set up in the Google Home app, then a dayor two later the front says"SET" and I have to go through set up again. This has happen many times. I have tried resetting(pin hole) and factory reset(hold power/mute button until lights turn amber).
The speaker will show up in the Home app as a linked device, but also as a new device. I also have unlinked it in the app and tried set up. A day or two later it does the same.
Is this a common problem? Has anyone had this (and possibly has a solution)? Is my speaker defective?
07-06-2018 05:30 AM
Based on the model# you mentioned - it seems to have a battery backup as it is portable. Can you confirm that it's not getting reset due to any power fluctuations?
Also, how much battery percentage does it show?
07-06-2018 03:54 PM
Seems to be an internal issue then - would recommend taking it in for a replacement as there isn't much troubleshooting we can do apart from checking if the power supply via the wall socket is showing any surges or spikes.
07-09-2018 09:29 AM
Good Morning fdisker2000,
Thanks for posting to our community! I appreciate the time you’ve taken to seek some troubleshooting help for your Insignia Voice Speaker that keeps resetting. Visiting your local Best Buy to seek further assistance as Zeesh noted would be the best option available. Your local Best Buy’s Geek Squad would be happy to take a peek at your speaker, and then discuss the options available under your manufacturer’s warranty with us.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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