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Visitor
Posts: 2
Registered: ‎05-13-2018

Blu-ray unable to connect to server

We have an Insignia Blu-ray player. We connected it to our wifi and tried to do an update to (hopefully) add Plex to the application list, but we get an error "Server error 10000028". Of course there is nothing to tell us what that means and I can't find anything on the web searches for that error, either.

We do have an IP address from the DHCP server. Our home internet is working fine. So I don't know how to troubleshoot this further. Can anyone help??
Posts: 5,611
Topics: 88
Kudos: 305
Solutions: 263
Registered: ‎11-30-2015

Re: Blu-ray unable to connect to server

Hello Isdpcman,

 

Thanks for joining our forum community for some help on with your Insignia Blu-Ray player. Plex is a great application to catch up on all your favorites in one place. It’s disappointing to hear that you’re receiving a server error upon trying to download that new app on to your unit.

 

Can you please share what model number of your Blu-Ray Player is? I’d be happy to see how I can assist you further once I have that detail.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎05-13-2018

Re: Blu-ray unable to connect to server

Yes, of course. The model number is: NS-WBRDVD2
Posts: 5,611
Topics: 88
Kudos: 305
Solutions: 263
Registered: ‎11-30-2015

Re: Blu-ray unable to connect to server

Hello Isdpcman,

 

Thank you so much for sharing your model number with me. While reviewing this matter further you for at this time it doesn’t appear that we have any firmware updates available for model NS-WBRDVD2. This is why you’re receiving that error. Additionally, please note we do not offer the Plex application on any of our SMART Blu-Ray Players.

 

Kindly,

 

Mariah

 

Social Media Specialist

Best Buy Corporate

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!