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New Member
Posts: 2
Registered: ‎01-10-2018

Re: Issue with manufacturer honoring warranty - return product?

I got my icoffee maker right before Christmas 12/2017 as a gift. Now its not doing anything and icoffee support is not answering any phones or anything. The people that gave it to me are looking for the receipt and I hope they find it to return it. So did they resolve your issue or not?
New Member
Posts: 7
Registered: ‎02-29-2012

Re: Issue with manufacturer honoring warranty - return product?

@Johnnyq1974: Nope. Best Buy offered zero assistance (seen above), and iCoffe didn’t follow through on anything and never responded to another email or voicemail. If yours was bought in November or December, Best Buy will take it back til Jan 14th per their extended holiday return policy, so act fast.
New Member
Posts: 2
Registered: ‎01-10-2018

Re: Issue with manufacturer honoring warranty - return product?

I got it as a gift and no receipt does that matter? Ig not what will they do? store credit or equal to?

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Registered: ‎01-21-2014

Re: Issue with manufacturer honoring warranty - return product?

Hello Johnnyq1974,

 

I’m not much of a coffee drinker myself, but I did once love my daily dose of Diet Coke to get me up and going in the mornings. I’ve since given up caffeine altogether (I know, I’m crazy), but I remember how painful those withdrawal symptoms can be, so I’m sorry to hear your new coffee maker isn’t working as it should. Most manufacturers tend to be fairly responsive when customers reach out to them for assistance under their 1-year warranty, but it can admittedly be a little tricky when proof of purchase can’t be provided.

 

With that said, brentd is correct in that the coffee maker may still be eligible for an exchange under our extended Return and Exchange Promise. We, too, would need a receipt though to confirm the purchase date; however, I’d be happy to see if it can be located. Although I’ll need to speak with the original purchaser on file in order to do that (see our Privacy Policy here), please keep an eye out for a private message heading your way shortly to discuss this further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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