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Posts: 2
Registered: ‎01-06-2018

Re: I'm starting to HATE Best Buy

the exact same thing happened to me. best buy denied a christmas gift return due to how they lie to their customers promising RETURNS and then counting each return as a single return, how PATHETIC is that? not only did Best Buy denied a return but they also refused to exchange the item even when it was NOT OPENED and still sealed. I spent $5150 on laptops, headphones, bluetooth speakers and tablets. So much for the RETURN/EXCHANGE PROMISE

Posts: 4,320
Topics: 68
Kudos: 269
Solutions: 194
Registered: ‎11-30-2015

Re: I'm starting to HATE Best Buy

Hello keith-s,


Welcome to the Best Buy Support Online Forum Community! Thank you for taking the time out of your day to post to our community. I’m sorry to hear that your return was recently declined.  I’d be delighted to see if I can provide some further insight.


Can you please share if your return was declined as it didn’t meet the terms of your Return & Exchange Promise? Or did you receive a TRE warning or ban? I’d be happy to see what insight I can provide to your situation, and how I may be able to help. I look forward to your reply to see how I might be able to help you further.



Mariah|Social Media Specialist | Best Buy® Corporate
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