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New Member
Posts: 1
Registered: ‎11-25-2017

Order stuck in preparing

I bought a digital download game yesterday and it is still saying that my order is preparing. How long is this going to take because I am tempted to just cancel it and order through amazon or origin where I know I will get the emailed code immediately.

Posts: 7,891
Topics: 293
Kudos: 299
Solutions: 329
Registered: ‎09-29-2008

Re: Never received email order confirmation number

Hello all,

Welcome to our Community and thank you for joining us during this festive time. 

As you might imagine, BestBuy.com processes a vast number of orders for our customers nationwide. If you're looking for the status of your order, we'd like to recommend you read our article, Checking your order status! for more information on locating your order details, including its current processing and shipping status.

We hope this helps. Thank you for taking the time to write to us!

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-25-2017

Didn't received email confirmation. Can't find order in bestbuy.com.

[ Edited ]

Hello,

 

My order Number is {removed per forum guidelines}. I'm not able to find the order in the system (as guest). 

I didn't receive an email confirmation. I would like to cancel the order but I'm not able to.

Thanks.

New Member
Posts: 1
Registered: ‎11-25-2017

Order Status Stuck at "Preparing"

[ Edited ]

Ordered galaxy S8 on 11/23 (Order# {removed per forum guidelines}. While ordering the item was showing in stock for store pick up; but since my order its stuck at "Preparing" stage. Spoke to customer care and they do not have any idea when it might be ready for pick up. Going through this forum, I have learned there are several scenarios when orders were stuck at "Preparing" stage and then got cancelled; I am afraid if the same could happen to my order as well. This was ordered as a holiday gift and I don't wanna cancel it.

New Member
Posts: 1
Registered: ‎11-25-2017

Re: Never recieved order number

I have the same problem, but I paid with PayPal. How can we know if the product is coming?

New Member
Posts: 1
Registered: ‎11-26-2017

No confirmation email

[ Edited ]

Hello

 

I just purchased 4 of below item and pending to be charged to my credit card but I never received a confirmation email.

Waiting for more than 1 hour but no answer at all.

 

  • Model: GA00210-US
  • SKU: 6082194

My Bestbuy ID is {removed per forum guidelines}

 

Please look at it and let me know what problem has occurred and what to do to solve it ASAP.

 

Please advise

 

Thank you

New Member
Posts: 1
Registered: ‎11-26-2017

No email order confirmation

I placed an order on Friday 11/24, but I have still not received an order confirmation via email. When I login to my account, the order is in preparing status. The authorization went through on my card, and I received a text, but I’m concerned about not getting this confirmation. I got a good Black Friday deal, and I’m getting the feeling in a few days I’ll just get a note that my order was cancelled, due to out of stock.
New Member
Posts: 1
Registered: ‎11-26-2017

Checked out as Guest

So did an online Purchase on Thanksgiving night but I couldn't sign into my account. So I Bought the items as a guest. Just wondering if its possible to get the items moved to my actual account.
New Member
Posts: 3
Registered: ‎11-26-2017

Customer Service

Why is it so hard to communicate with customer service? They are hard to understand and seldom know the answer or give incorrect information.

New Member
Posts: 3
Registered: ‎11-26-2017

Order Number

I logged in as a guest and placed an order. I failed to write down the order number. How do I go about finding it?