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Posts: 4,997
Topics: 262
Kudos: 205
Blog Posts: 11
Solutions: 245
Registered: ‎01-21-2014

Re: Order not delivered

Hi Everyone,

 

Thanks for taking the time to reach out to us here on the forum!

 

I admittedly don’t place online orders all that often, but that certainly changes for me during the holiday season. It’s rather convenient to have everything I need dropped off right at my front door, especially if I don’t feel like braving the cold Minnesota weather (aka: brushing snow off my car). It’s hardly a time-saving option if your purchase is lost in limbo though, so it’s understandable why you’d be wondering what our next steps are from here.

 

In these situations, there are a few things that you can do first to verify if your order is truly missing. If you haven’t already, please check out our post here to see how we might help.

 

We appreciate your understanding, and Happy Holidays!

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-30-2017

Delivery date change without announcement and it is not delivered

I bought Dell screen touched laptop on 11/24 in black Friday deals and I paid shipping cost to be delivered 11/30. Because at this day I'm at home whole day and it is my plan to wait my delivery. When I check my email on 11/29, the ups carrier says it was delivered on 11/28 at 9:07 pm in front of the door. But, at that time no body come in my apartment and niether carrier knock my apartment door nor leave it in front of my door. It is a big lair. By the way, my delivery date is 11/30. Without the announcement it was changed my delivery date. This says there is poor management to handle this and different kinds of customers complaint. I have an account in amazon, they delivered on the exact date. Always I'm happy by them. Because they satisfied me. They delivered on time and they don't leave/give it Without signing. Because this is a concrete evidence to delivered the item or they leave it in the mail box. But, when I bought for the first time from best buy, it was face fault and lost my order without my problem.
New Member
Posts: 2
Registered: ‎11-27-2017

Re: Delivery not received although UPS reports it was delivered today

Why are all these posts being lumped together in a post that is marked as solved? My package is still missing and I have yet to get any assistance, and I still have no idea what to do to get help.
New Member
Posts: 1
Registered: ‎11-30-2017

Missing Package

Hello, I ordered something from BestBuy.com during Black Friday. According to the tracking data, it was delivered Tuesday morning, but is nowhere to be found. I live in an apartment complex where deliveries are stored in a secure mailroom so I don't think anyone stole it.

 

I've tried calling the customer service line, but wait times are over an hour and the automated system is cutting out on me.

New Member
Posts: 1
Registered: ‎11-30-2017

Shipment issue

[ Edited ]

I receive an email that says my order has been delivered but I didn't receive anything. Order #{removed per forum guidelines}

New Member
Posts: 1
Registered: ‎11-30-2017

I ordered a game and it says it delivered but it never came

I ordered a game from BB and it said it was delivered to me but it never came to my house and I can't find it anywhere ,so can I get another one?
New Member
Posts: 1
Registered: ‎11-30-2017

Missing/Stolen Package

Hello,

I ordered two items on Black Friday and i received a text message and email that the order was shipped and left on my front porch at 2:25pm today.  I get home at 2:30 and there is no package.  I am not sure what to do.  Any help is appreciated as the items were very expensive.

New Member
Posts: 1
Registered: ‎11-30-2017

Order Delivery issues- ORDER # {removed per forum guidelines}

[ Edited ]

Hi  BBY Support ,

 

     I ordered chromcast/tablet and laptop in one order & started getting part of the orders. First, i got tablet delivered to my address successfully, then i received mail that 2nd item chromcast was shipped to my address and after 2 days the status changed to delivered as well. But its not in my mail box & lease office , so it means its not delivered to my address. Could you please help me with this order - Order #{removed per forum guidelines}

 

Thanks

Balaji

 
New Member
Posts: 1
Registered: ‎11-30-2017

Package Delivered But Someone Signed it

So my order says that my Samsung - Galaxy Tab S2 And it said that it was Delivered on November 30th. But I was home all day and On the site it said that someone signed for the package which neither me or my parents home with me know who signed it. At this point I think it's the people who delivered the package also because it says "left at inside delivery", and "inside delivery generallymeans the shipment will be left inside the door of the business" but i don't own a bussiness. If anyone from support can help me it would mean alot to me. 

New Member
Posts: 1
Registered: ‎11-30-2017

!!!! Order marked delivered but missing!!!

I am missing my order. Says it was delivered on Monday. I have an ip camera and no one delivered anything! I was told to call Best Buy but every time the hold time is 60+ minutes! Tried the chat help and was told to call the helpline! Opened a missing package case with UPS, but I want my stuff!!!! Help!!!!!