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New Member
Posts: 2
Registered: ‎04-07-2018

Can't factory reset Gear S2

After a recent update, my S2 smartwatch now has battery draining issues. I have been trying to factory reset but it just powers back on but no reset. Any ideas?

 

 

Thanks

Dennis

Posts: 8,621
Topics: 83
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Blog Posts: 47
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Registered: ‎09-29-2008

Re: Can't factory reset Gear S2

Hey Dennis,

 

Sorry you are having these issues with your Samsung Galaxy Gear S2 smartwatch. There is a way to hard reset this watch, and to learn how to do that go here on Samsung's website. I hope this helps.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-07-2018

Re: Can't factory reset Gear S2

I tried those steps numerous times but it never resets. It only powers back on with the same watch face and same news alert a from the other day.

Dennis

Highlighted
Posts: 8,621
Topics: 83
Kudos: 303
Blog Posts: 47
Solutions: 345
Registered: ‎09-29-2008

Re: Can't factory reset Gear S2

Hi Dennis,

 

Sorry to hear this. That would be the only suggestion I could get you to try and fix this. You are going to need to reach out to Samsung moving forward on this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!