New Windows, New Threats

by Geek Squad Agent on ‎10-20-2015 08:28 AM (1,523 Views)

Email scammers are finding new opportunities with to trick unsuspecting victims into downloading malicious software with the recent release of Windows 10. Tech news sites are filled with stories about the new Microsoft operating system release, and many of our clients are excited to get it onto their computers. Some of our clients are reporting fake Microsoft emails from scammers that claim to have the entire Windows 10 upgrade attached.

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Is Your Tech Ready for School?

by Geek Squad Agent on ‎08-28-2015 08:30 AM - last edited on ‎07-28-2016 09:47 AM by Geek Squad Agent (382 Views)

As summer winds down, students everywhere are looking for school supplies and picking out the perfect backpack. But just having enough pens and notebooks isn’t enough anymore. Students of all ages are finding they need some tech in their backpacks too. Now is a good time to ensure all that technology is ready to go back to school as well.

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An Update on Cryptowall

by Geek Squad Agent on ‎02-20-2015 09:04 PM - last edited on ‎07-14-2016 09:50 AM by Geek Squad Agent (509 Views)

Agent Alex has been following news about the Cryptowall, Cyptolocker and Crowti malware as part of his service as a member of our Technical Tools Team. He reached out to say that there have been some recent developments to which we should pay attention. Let’s let him tell it.

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Cryptolocker and Cryptowall Ransomware

by Geek Squad Agent on ‎01-28-2015 09:41 PM - last edited on ‎04-28-2016 04:48 PM by (867 Views)

It can happen in an instant. You click on an attachment from Granny and the next thing you know you are watching your files getting locked up before your eyes. Then an important-looking message pops up on your desktop demanding you pay a substantial fee to a group you’ve never heard of using a online payment method. They make it clear – pay now or you’ll never see the precious photos of your Chihuahuas again.

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Seriously: Companies Cannot Scan Your Computer Unless You Let Them

by Geek Squad Agent on ‎01-31-2014 10:53 PM - last edited on ‎05-04-2016 10:33 PM by (2,634 Views)

Last summer, Agent Derek M wrote a post for this blog on a popular “infected computer” phone scam. It turns out that there’s a new, more costly twist on this con. Because this new twist is dangerous and more costly to remediate, we thought we would reach out and reiterate some of the points Derek made in his post on the subject last June.

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What a PUP Is — and Why You Should Not Pet One

by Geek Squad Agent on ‎01-06-2014 03:04 PM (609 Views)

Our Agents are finding that clients we serve have become more savvy web users and have generally gotten better at avoiding malware like viruses and spyware in their travels down the Information Superhighway. But many clients still come to us asking why their system has slowed down without their antivirus program detecting any new malware infections.

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About three years ago, a message began circulating in cyberspace saying that Geek Squad had discovered a Facebook app called “the Christmas Tree App” and we thought it was “one of the worst viruses ever.” This was a hoax.

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Imagine this – you are sitting at home minding your own business when you receive a phone call from an official sounding person telling you that your computer is seriously infected with viruses. They say they will help you out and eliminate the viruses if you will provide a credit card number.

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SIM card phone hacking — How It May Affect You

by Geek Squad Agent on ‎07-22-2013 03:44 PM (882 Views)

The news media is currently abuzz over an announcement by Karsten Nohl of Security Research Labs, indicating that there’s a new phone hack affecting some SIM cards. What does this mean to you, and what do we know about this latest threat? 

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Ransomware Now Targeting Mac Users

by Geek Squad Agent on ‎07-16-2013 03:46 PM (431 Views)

Apple computer users have mostly flown under the “malware radar” for years. For a variety of reasons, the Mac operating system (OS) wasn’t targeted by hackers as much as Windows was, and Mac users were able to browse the Web largely unaffected by infections. But as Apple’s share of the computing market has grown, cyber-criminals have set their sights on the Mac OS.

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Don’t Let System Slowdowns Ruin Your Game

by Geek Squad Agent on ‎10-05-2012 10:43 PM - last edited on ‎07-14-2016 09:57 AM by Geek Squad Agent (568 Views)

For gamers, few things are as aggravating as losing a game because your computer lagged at the wrong moment. Getting the most out of your PC gaming system doesn’t mean you have to buy the most expensive hardware available. You can reduce slowdowns and increase your fun with some basic computer optimization.

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Fake “FBI” virus scam alert (Beware of Reveton)

by Geek Squad Agent on ‎09-10-2012 10:52 PM (2,397 Views)

So you’re sitting there, innocently using your computer, when a window flashes on the screen, bearing the logo of the FBI. You’ve been locked out of your computer for breaking some not-too-specifically-identified copyright law. The solution on the screen? Pay a fine to the “FBI” to “unlock” your computer and use it again.

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For the past week, security companies have been tracking an email worm known as “VBMania.”  

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