Storage Drive Failure on 2012-2013 MacBook Air Laptops (and a Fix)

by Geek Squad Agent on ‎10-23-2013 03:28 PM (648 Views)

To help users determine if their drive is affected, Apple has created a firmware update for MacBook Air users. For instructions on how to run the firmware update, visit the Replacement Program page on the Apple website here. (Go ahead and do this… We’ll wait.)

 

So, you ran the firmware update and found your machine is affected? Then you have no time to waste – it’s essential that you back up your data to the Cloud or an external drive immediately. (The drive failure is unpredictable and we’d hate to see you lose any of those pics or files on your machine.)

 

We recommend you keep your data backed up regularly until you can get the flash drive replaced. Not sure how to do this? Check the following link for more details: http://www.apple.com/support/backup/. Our Agents can also help you figure out the right data backup solution and routine as well to help ensure your data is never in danger of being lost forever.

 

Note: If your computer needs to have the drive replaced, don’t install updates or new software, and use the computer as little as possible. Such actions could destabilize the drive and you could end up losing your data.

 

The good news? Apple (or an Apple Authorized Service Provider, like Geek Squad) will replace the drive free of charge. If your MacBook Air is part of this recall, bring it in to the nearest Geek Squad Precinct. Our Agents will ship it off to Geek Squad City – the largest computer repair location in the world – to replace the drive as part of this program. (For more details, give us a call at 1-800-433-5778.)

 

When you get the MacBook Air back, the new drive will be blank, so you’ll need to reinstall the Mac operating system and software before using it again. To do that, make sure you have the installation media for any software you currently have on the MacBook Air in order to get it back to the way you like it.

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