In a video published on Microsoft’s blog on Thursday, December 18, Kirsten Kliphouse, VP of Customer Service & Support for Microsoft, reported more than 3 million of their customers have been victimized by scammers. Courtney Gregorie, senior attorney for Microsoft’s Digital Crimes Unit, said that Microsoft has identified more than 50 enterprises in the US alone that allegedly engage in this type of deceptive behavior. Microsoft is partnering with investigators and law enforcement to aggressively crack down on companies that are trying to scam clients using Microsoft’s name and reputation.
If you receive a call from a person identifying him or herself as a representative of Microsoft and telling you there is a problem on your computer, remember two things:
STOP! – neither Microsoft nor any of its partners will ever reach out to you directly. That is not Microsoft calling. Hang up now.