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theghost808
Posts: 1
Registered: ‎02-05-2014

where is my ESO code?

sent pm got this as a response Thank you for contacting Best Buy. We are sorry you didn’t receive your code for The Elder Scrolls Online Imperial Edition (early access). We have checked our system however we could also not locate any code sent under this purchase. We have left this case open. Rest assured that we will be sending the Early Access codes as soon as these are released. Thank you for being a My Best Buy member! why is it so hard to get a preorder bonus delivered anymore? about to say screw it and just order the digital version straight from bethesda
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New Member
A247
Posts: 3
Registered: ‎02-06-2014

Re: where is my ESO code?

I haven't received a early access code email either. Any help would be appreciated.
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Mike-BBY
Posts: 2,525
Topics: 33
Kudos: 110
Blog Posts: 20
Solutions: 143
Registered: ‎08-15-2011

Re: where is my ESO code?

Hello theghost808,

 

Thank you for pre-ordering your copy of The Elder Scrolls Online from Best Buy.  Our Gaming-BBY team will be happy to assist you, but if it has not been 48 hours, they will need to allow that time to pass before they can take any additional steps on your behalf.

 

Hi A247,

 

It can take 24-48 hours for you to receive your code after your order has been placed.  In the event that you do not see your code email within this time frame, please check your spam or other filtered inboxes for the message. If it is not found, please send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):

 

Your message should include the following:


Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

 

For additional information, please see our Elder Scrolls Online Early Access post here.

 

Thanks!

Mike|Social Media Specialist | Best Buy® Corporate
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New Member
A247
Posts: 3
Registered: ‎02-06-2014

Re: where is my ESO code?

I received my email with early access code this morning. Thank you :smileyhappy:
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