02-05-2014 07:45 PM
02-06-2014 01:34 PM
Thank you for pre-ordering your copy of The Elder Scrolls Online from Best Buy. Our Gaming-BBY team will be happy to assist you, but if it has not been 48 hours, they will need to allow that time to pass before they can take any additional steps on your behalf.
It can take 24-48 hours for you to receive your code after your order has been placed. In the event that you do not see your code email within this time frame, please check your spam or other filtered inboxes for the message. If it is not found, please send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):
Your message should include the following:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
For additional information, please see our Elder Scrolls Online Early Access post here.