Hello yukichan,
Speaking as someone who has been in your position, I know exactly how you feel. I bought the original Halo years ago and when I got home I found nothing in the box. It took some effort, but I finally was able to get helped at the store (not Best Buy).
I want to see if I can help you as well. I am sending you a private message to assist you further with this. To check your private messages, make sure you are logged into the forum and click the grey envelope in the top right of the screen.
Regards,
 | Brendan | Community Connector | Best Buy® Corporate |  |  |