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New Member
Posts: 2
Registered: ‎01-11-2018

Xbox live cards not working

My grandfather got me xbox live subscribtions for christmas. I just tried to enter in the codes on the back of the cards, he ordered them and had them shipped from best buy to me since he lives in a different state. Neither of the codes are working. How do I fix this issue?
Posts: 1,444
Topics: 19
Kudos: 149
Blog Posts: 4
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Registered: ‎01-09-2017

Re: Xbox live cards not working

Greetings Kaity93,

 

Welcome to our forums and that truly sounds like a fantastic gift from your grandfather! I’m sorry to hear that your codes are showing as inactive. I can absolutely imagine the disappointment and I’d be more than happy to provide some guidance as to how you can get this resolved.

 

Due to our Privacy Policy, since your grandfather was the original purchaser we would have to speak to him to address this further. You can advise him that he’s more than welcome to create an account on our forums and private message me directly. Alternatively he can call 1-888-237-8289 to speak to someone on our support team. I apologize for the trouble you’ve experienced thus far with them and should you have any additional questions or concerns please don’t hesitate to bring them to my attention!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-11-2018

Re: Xbox live cards not working

Please do!!! I'm gonna try and get ahold of my grandfather tomorrow to see if he can't call the store. Would that help?
Posts: 1,444
Topics: 19
Kudos: 149
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Xbox live cards not working

Good morning Kaity93,

 

Having him call the store he purchased them at is also another viable option! Like I previously mentioned, please feel free to keep me in the loop with everything as I truly want to make sure we get this resolved for you!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!