01-12-2018 01:12 PM
There is a new promotion for a free game with a new Xbox One X purchase. I bought mine about two weeks ago, is there any chance this promotion would be honored in arrears?
01-12-2018 03:30 PM
Hi Furdog –
Welcome back to the forums and thanks for posting. There’s nothing like getting a free game with a console purchase, so your desire to take advantage of promotion is definitely understandable.
Please understand that any free item with purchase offers are not eligible on prior purchases. In order to receive this offer you would need to process a return/rebuy at your local store, as the promotions require the console and game code be processed in the same transaction. I do apologize for any disappointment or inconvenience this may cause, and invite to you message me or post again if you have any other questions.
|Michael|Social Media Specialist | Best Buy® Corporate|
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01-13-2018 09:50 AM
I am in the same situation. Purchased the XBox One X a few days ago and would love to take advantage of this promotion. For the return/rebuy, would I need to actually bring the console back to do the return or can I just bring my receipt and have them reverse the original purchase and process a rebuy?
01-15-2018 10:24 AM