Gaming Support

[Mrniceguy5]

Hi! I have a new black xbox 360 controller that I purchased about a little more than a month ago and i was wondering if I can swap it with an old white one which is actually cheaper than the black.

[Mariel-BBY Retired: Community Connector]

Hey Mrniceguy5,

Welcome to the forum and thanks for posting your question about swapping out your new black controller  for a white one. You would have 30 days to either exchange or return your controller with your receipt from the purchase day. If you're within that time period you should be good to go.

As I recall, we actually don't sell the white ones. It looks like we have a Marketplace item on Bestbuy.com but Best Buy does not currently sell the white ones. I just double checked but I also remember before Christmas I checked because my roommate broke my white one. (But he gave me a black one for Christmas ) 

Hope that answers your question and happy gaming!

[Mrniceguy5]

Thanks for the reply but i happened to find the controller on the site just now. and its really cheap for some reason? Heres the link..http://www.bestbuy.com/site/CTA+Digital+Inc.+-+XB-SSC+Clear+Silicon+Sleeve+Controller/4310296.p?id=1...

I don't have the receipt and its been like 6 days over the 30 day warranty. but its still perfectly new

[Mariel-BBY Retired: Community Connector]

Right - this is actually a Marketplace item. You can still purchase it, but because it's not coming from Best Buy, you wouldn't be able to exchange it for the one you have. Perhaps the store could make an exception for you, but because you're outside the return policy, they wouldn't be able to refund you your money. They might be able to offer store credit, but that is up to their discretion. Best Buy credit can't be used to purchase Marketplace items.

You could still try and return the item, then pay for the white controller through the Marketplace. Hope that helps!

[Jimmienomam]

I heard white out works wonders for your problem...

[Mrniceguy5]

Okay thanks, that helps a lot! I understand it now. BUt what i don;t get is what's the difference between the store and the "marketplace?"

[Jimmienomam]

What is Best Buy Marketplace?
Best Buy Marketplace gives you access to thousands of additional choices to meet your online shopping needs. Our Sellers have been carefully selected from the best online retailers to participate in the Best Buy Marketplace. See the Seller directory for our current Marketplace Sellers.

Marketplace items are only available to purchase online and ship directly from the Seller to you.
BestBuy.com continues to provide secure checkout and online shopping conveniences, whether choosing Best Buy or Marketplace items.
Sellers take care of shipping, returns and customer service for Marketplace orders.
Marketplace items can be purchased using most forms of payment, excluding PayPal, promotional codes, Best Buy gift cards and Pitch In™Cards.
Personal information (excluding credit card information) will be shared with the Marketplace Seller to fulfill and ship the order and is subject to Best Buy's privacy policy.
Benefits of Shopping at Best Buy Marketplace
We make it easy to shop online 24/7 and we include available Marketplace items when browsing our products.
Earn Reward Zone points and use Reward Zone certificates on Marketplace purchases.
With all the additional choices at BestBuy.com, you will find what you are looking for to complete your purchase.
Best Buy Marketplace provides a Marketplace Guarantee-we work with our Sellers, so you get the service you expect from Best Buy.
What Is the Marketplace Guarantee?
When you purchase a Marketplace item, Best Buy Marketplace guarantees the security of your transaction with the Seller and stands behind the Seller's customer service to ensure accurate fulfillment of your order, delivery of your items and returns issues. Best Buy Marketplace handpicks Marketplace Sellers from leading online retailers, monitors their performance, and guarantees their quality of customer service on behalf of Best Buy customers. The Marketplace Guarantee is not a product guarantee.

Because Marketplace items are sold and shipped by Marketplace Sellers, you must first contact the Seller directly with any issue on a Marketplace order. If, however, you are not satisfied with the response from a Marketplace Seller, you may submit a request with Best Buy Marketplace customer service. We will attempt to resolve the issue on your behalf. Learn more about the Marketplace Guarantee.

Inventory and Pricing Changes in Best Buy Marketplace
Best Buy Marketplace is a dynamic, online shopping experience. In order to meet the demands of our customers for a broad selection of Marketplace products, the availability of products offered, prices, and Sellers may change frequently. These changes might even occur when adding a Marketplace item to your cart. If such a change occurs, you will always be able to remove the item from your cart or before you submit the order.

Black Tie Protection for Marketplace Items
Geek Squad Black Tie Protection provides a variety of plans for some Marketplace products and lets you choose your level of protection. Every protection plan includes:

Performance
Support
Security
No-Lemon Policy
Black Tie Protection Plans are only available when offered on the product page of the Marketplace item.

[Jimmienomam]

Pasted from the BBY marketplace overview page here

http://www.bestbuy.com/site/Help-Topics/Marketplace-Overview/pcmcat248200050006.c?id=pcmcat248200050...