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Aaron-BBY
Community Connector
Posts: 5,547
Topics: 106
Kudos: 422
Blog Posts: 90
Solutions: 229
Registered:
09-29-2008
Hey JerryRecords,
Whether you choose to process an exchange at your local store or by mail, you’re going to want to package up everything that came in the original box – console, controllers, cables and all. It’s okay if you’ve thrown out the original box though, just as long as everything is kept together. While Best Buy® doesn’t necessarily need to have any of the software that came with the unit, we do need all of the actual hardware in order to process an exchange or issue you a gift card under your Product Replacement Plan (PRP) coverage.
Unfortunately, you’re not able to keep the hard drive that came with the original console. As such, it’s strongly suggested that you copy your saved game files or seek data backup services before sending your Xbox 360 to either Best Buy® or Microsoft. To keep the programs/games you’ve downloaded through the Xbox Live Marketplace, however, you’ll need to transfer the associated content licenses to your new console. Instructions on how to do so can be found here.
Hope this helps you out!
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
Whether you choose to process an exchange at your local store or by mail, you’re going to want to package up everything that came in the original box – console, controllers, cables and all. It’s okay if you’ve thrown out the original box though, just as long as everything is kept together. While Best Buy® doesn’t necessarily need to have any of the software that came with the unit, we do need all of the actual hardware in order to process an exchange or issue you a gift card under your Product Replacement Plan (PRP) coverage.
Unfortunately, you’re not able to keep the hard drive that came with the original console. As such, it’s strongly suggested that you copy your saved game files or seek data backup services before sending your Xbox 360 to either Best Buy® or Microsoft. To keep the programs/games you’ve downloaded through the Xbox Live Marketplace, however, you’ll need to transfer the associated content licenses to your new console. Instructions on how to do so can be found here.
Hope this helps you out!
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
 | Aaron|Community Connector | Best Buy® Corporate | | |
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