03-25-2012 11:01 PM
We have been seeking ways to offer compelling offers and good experiences, and I'm sorry to hear that your experiences with our gaming offers have been less than stellar.
We have created our Gaming-BBY profile for customers to contact if they experience difficulties with pre-order DLC codes. In this instance, however, I am sending you a private message with your code. As has been indicated, you should receive your e-gift card on 3/25.
Thank you for your feedback. We do know these processes have not been as smooth as we would like and are looking for ways to improve the experience for all our customers.
Hi. I also have the same problem! Supposed to get a $10 gift card.. DID NOT RECEIVE IT YET.. please lt me know.
03-26-2012 08:29 AM
This is the last time I pre order a game from best-buy. I did not know that giving out a Kid Icarus code was that hard, and I also did not know that replying to a PM was that harder. I was avoiding Gamestop, but atleast they had better customer service when I ordered from them one day. I do not mean to sound too critic or troll like, but I'm not the only one not recieving what was promised or not getting replied.
03-26-2012 11:03 AM
Mike-bby gave you the precode dlc. He also stated ( you should receive your e-gift card on 3/25) meaning he doesn't know if you would get it that day but he was hoping.. So ya wasn't his fault.
Re: Why can't you guys ever get it right?
03-23-2012 12:12 PM
Ok, The DLC came over 2 weeks late. Thanks!
Now its the 23 of March and the $20 e-gift card is still not there. 2 days to go.
I will post the results.
No offence but your being a really unprofesstional.
I mean you replied back (ok, the dlc came over 2 weeks late) instead of using that valgure.
You could of easly used "thank you Mike-bby for your help, I will post by in results if I received the card or not." <-- that's how to be nice.
You always have to look at the terms of contract while it's a premo.
I've always done that, and never had a problem with best buy.
03-26-2012 02:22 PM
03-26-2012 02:35 PM
03-26-2012 02:44 PM
03-26-2012 02:52 PM
03-26-2012 03:31 PM
Do we have to sent a PM to get the e-gift card like we did to get the Pre-order code? I sent one already to Gaming-BBY and was directed to post in Rewards Zone Gamers Club form which I did. I am still waiting for $10 e-gift card.