Gaming Support

[undercoverZ]

An update, any update at all would be appreciated, as i havnt gotten that email as of yet. no mean to rush, just putting it out there that there are people still concerned over this matter. thanks

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello All,

You should have seen an email by now if you are one of those that received a steelbook for the wrong console version so make sure to check your filtered email folders as well.

undercoverZ - I will follow up with your private message shortly here.

[Sneezepee]

I haven't received a email, still sitting here with my PS3 steelbook with my Xbox360 game...

[Mrmartir305]

Hi there, just saw this reply and I also have the same problem! I just beat prototype 2 right now and opened up the steelbook to find out its for the ps3!!! I saw my receipt and also noticed that it saids their for ps3 but my god are the words barely visible!!!!! Please help me out!!! I have the receipt and everything and I got prototype 2 the game for xbox 360 so I want an Xbox 360 steelbook!!!! Please help!! I got my game and steelbook at cutler ridge, 33157,Florida. In the Miami area.

[Z99]

Kyle,

I never received an email about receiving the wrong steelbook, checked my spam folder etc.

Luckily I was able to go down to my local best buy and swap steelbook versions, but that defeats the purpose of ordering online.  Also I'm curious about what was in the email.

[undercoverZ]

^ lucky you, hopefully ill have the same type of luck this weekend

curious, did anybody receive their email?

[notoriousreignz]

I didn't receive the email yet, still waiting. I have a PS3 steelbook, with the Xbox 360 game.

[rthaut]

I have now received 2 PS3 steelbook cases (the "replacement" just arrived this morning), despite ordering the Xbox 360 version of the game and confirming my actual order showed the correct case. I was disappointed when the original package arrived with the wrong case, but when I opened my replacement only to find it too was incorrect, I was quite upset.

After speaking with a customer service representative, I was told they no longer have the steelbooks in the system and cannot even attempt to send me the correct steelbook case. Frankly, that is ridiculous.

I have not receieved any email about the incorrect console version of the case either; is there any more news about those emails orwhat course of action Best Buy is taking to correct this blunder?

[notoriousreignz]

How did you even get a replacement? I can't even get an answer, customer service has ignored me.

[Sneezepee]

I FINALLY got a email. They are out of cases and giving me a 10 dollar gift card too bad it isn't a gift card to Target or something cause I am sure as he'll not buying from Best Buy again.