Gaming Support

[Kyle-BBY Retired: Senior Social Media Specialist]

I'm sorry about the wrong steelbook version, Z99, but thanks for confirming.  We are working on the situation as we speak.  More to come.

[zztoluca]

I just got mine and its the Xbox instead of the PS3 version. Is it possible to check if my local bestbuy's have it so i can go and exhange it or what am I going to do about this?

Also on my order it list the PS3 version so why i got the 360 version instead is confusing.

[sporkis]

Hello, I also just received my P2 steelbook today only to find it's the wrong verison.  My order lists the 360 verison for both the game and steelbook, I got the correct verison of the game but received the ps3 verison of the steelbook.  From the previous posts I see I'm not alone on this.

[Sneezepee]

As with many others here my order lists Xbox360 for both P2 and steelbook, got PS3 version of steelbook instead. Took it too Best Buy and they said I couldn't trade it had shipping receipt with me and everything. Maybe we should all just trade with each other since Best Buy can't get their heads out of their asses.

[zztoluca]

well lets wait to hear from a mod, did you open it?

[undercoverZ]

Its pretty much official that the switch up occured large scale (after some digging). And i think the problem is that the PS3 steelbooks got the same SKU as the 360 steel book SKU and vice versa. Online the 360 steel book SKU is 4834421, while on the shipping sheet, the PS3 steel book the SKU is the same thing

[undercoverZ]

Also I think we should be compensated a little here. Not only did we have to deal with the backorders, but have to deal with being shipped the wrong items. I feel like a jerk for withholding my buddy's bday present for so long, it would be nice to give him a gift card also along with the correct steel book.

[zztoluca]

No the 360 sku is diffrent 4826799, which only raises more questions as to why this large scale mixup

[undercoverZ]

ummm

Prototype 2 Steelbook Case (Gift with Purchase) - Xbox 360
SKU: 4834421

[zztoluca]

Well.....?