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New Member
Posts: 3
Registered: ‎02-20-2017

Was sent an empty game case

I recently ordered Fire Emblem Fates: Conquest, and the game case that was sent was empty. The case was still sealed, and the package wasn't damaged at all, so I'm assuming this is a manufacturer error. Is there anything I am able to do about this so that I can get a copy of the game?

Posts: 3,602
Topics: 130
Kudos: 157
Solutions: 127
Registered: ‎08-15-2011

Re: Was sent an empty game case

Hi nickr120,

 

Whoa!  That's really strange.  These come sealed from the manufacturer so we may need to reach out to them to resolve this issue.  

 

Is this the same order that we were previously discussing with the Gamers Club Unlocked issue?  

 

Sorry for the trouble and I look forward to your response.  

 

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-20-2017

Re: Was sent an empty game case

Yes, it was the same order.

Posts: 3,602
Topics: 130
Kudos: 157
Solutions: 127
Registered: ‎08-15-2011

Re: Was sent an empty game case

Hi nickr120,

 

I'm going to send you a private message.   You can view it by clicking the envelope in the upper right hand corner of the screen.  

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!