07-01-2018 08:42 AM
Solved! Go to Solution.
07-01-2018 10:00 AM
07-01-2018 10:08 AM
07-02-2018 03:01 PM
Hey Joey99 –
Welcome to the forums and thanks for your pre-order. Having a card compromised is something I’ve gone through too, and I know first-hand now disruptive it is. Case in point with your Fallout 76 pre-order. That said, we definitely don’t want you losing out on your pre-order because of a compromised card, so I’ll be happy to advise you here.
Firstly, let me say that there is a chance for your order to be canceled here, but I want you to have the best chance at retaining it. If you currently don’t have the option to update your form of payment on BestBuy.com, calling us at 1-888-BestBuy is your best move going forward. If we’re able to update your form of payment over the phone, this should trigger a reauthorization on you order, which is the stage that can cause cancelation by the system.
Before calling in, verify with your bank that the billing details listed on BestBuy.com match what the bank has on file, as any discrepancy can cause a failed authorization. Additionally, the reauthorization will result in another temporary hold for the order total, so if the funds are not available when you call in this could also cause a failure. If all your information matches and the funds are available on your new card, you should be ok going forward. Let us know if you have any other questions before you call.
|Michael|Social Media Specialist | Best Buy® Corporate|
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07-02-2018 03:08 PM