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New Member
Posts: 1
Registered: ‎06-05-2018
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VAMPYR - PRE ORDER DLC BONUS

Hi so I went to pick up my Copy of vampyr today and I did not get a code or instructions( they where not on my reciet) on how to get the pre order dlc - the Hunter heirlooms. Instead I was handed a $10 gift card , am I supposed use the gift card to purchase the dlc because of an issue with the codes being generated ? If so it would of been nice to have been advised by the cashier of that so I could of purchased a playstation card in store while I was there .
Member
Posts: 10
Registered: ‎11-10-2017

Did not receive preorder bonus

I preordered Vampyr for the PS4 through the store because there have been problems on bestbuy.com and verifying orders.

 

I did not receive a preorder bonus for the game through email or on a receipt.  Was there no bonus if you had to purchase in the store?

 

Please let me know if you need any other information.

New Member
Posts: 3
Registered: ‎06-05-2018

Re: VAMPYR - PRE ORDER DLC BONUS

I too have not received my code for the pre-order dlc for Vampyr. The $10 gift card was a completely separate offer in addition to the dlc. I received my email for the code within 5 minutes of pickup, but still no dlc after 6 hours. It's always within 5 minutes of any game I've ever pre-ordered here.

Can you please get our codes sorted out? Thanks
New Member
Posts: 5
Registered: ‎06-02-2014

Re: VAMPYR - PRE ORDER DLC BONUS

I also did not receive my dlc code but I did get 10 dollar gift card
New Member
Posts: 2
Registered: ‎06-06-2018

Re: VAMPYR - PRE ORDER DLC BONUS

Same here, i picked up my game yestrday, got the $10 egift card but no pre order dlc yet. It says preparing on my BB account. It never took this long to get a dlc code. 

Posts: 4,602
Topics: 62
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Registered: ‎07-27-2015

Re: VAMPYR - PRE ORDER DLC BONUS

Hey Everyone –

 

Thanks for your pre-orders, and for reaching out to us. I’m glad to hear you’ve all received your $10 gift card for pre-ordering, but am concerned by the reports of missing digital DLC codes. That said, I’ll be happy to advise you all.

 

Digital pre-order bonus codes are usually fulfilled via email within 48-hours of release. Depending on your email provider, these emails may be routed to spam, and Gmail in particular likes to place them in the Promotions folder. That said, I’m reaching out to our gaming merchants here at the Corporate Offices to check for any issues on our end, and recommend keeping an eye on your inboxes in the meantime. If I learn anything on my end, I’ll be sure to update you all in this thread.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-06-2018

Re: VAMPYR - PRE ORDER DLC BONUS

Thanks Michael,
Everytime I bought a game from BB I got pre-order code in 5 min from purchase, and BB email never goes to my spam folder, but I still checked and nothing. Like I said on my account where dlc code is it says preparing. That's doesn't make any sense.
Posts: 4,602
Topics: 62
Kudos: 342
Blog Posts: 12
Solutions: 373
Registered: ‎07-27-2015

Re: VAMPYR - PRE ORDER DLC BONUS

Hey Everyone –

 

I just heard back from my support team on this. We ended up being short on codes for the PS4 version, and are working with the publisher to get more so we can send out codes to everyone who should have received one. As soon as I hear back that we’ve received more codes and sent out emails, I’ll update this thread to let you all know.

 

If your pre-order wasn’t for the PS4 version and you’re not finding a code email, please follow the steps in our Game Codes thread so we can get one manually processed for you, as only the PS4 version should be affected by this shortage.

 

Thanks for your patience,  

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-05-2018

Re: VAMPYR - PRE ORDER DLC BONUS

Thank you for the acknowledgement and action
New Member
Posts: 2
Registered: ‎06-06-2018

Digital Pre-Order code

I pre-ordered a game and picked it up into store. There was a preorder bonus with it and it has been stuck in the preparing status for 15 hours now. I picked up the game last night at 9pm. One part of the preorder came through the 10 egift card, but not the in game content. Any suggestions?