Gaming Support

[aznfrankie]

I preordered Batman: Arkham City Collector's Edition for PS3. I finally was able to pick it up yesterday. I noticed all copies of the game had a sticker on top saying the game comes with a digital copy of "Under the ared Hood." My game did not come with the download code like it was supposed to. Is there anyway to get this straightened out? Thanks.

[Mariel-BBY Retired: Community Connector]

Hi aznfrankie,

Thank you for your posts (I saw your other one, too) about not receiving the Under the Red Hood code for Cinenanow. I was able to pull up some information with the email listed in your forum profile, and I will be sending you a private message with additional details. To view your private messages, be sure you are logged into the forum and click on the envelope in the upper right corner.

Thanks again!

[aznfrankie]

I also bought the Batman Arkham City Collector's Edition and it did not come with the "Under the Red Hood" download code or any sticker about it on top. I preordered my game and picked it up yesterday.

[antz629]

I also have the same issue but on xbox360

[Mariel-BBY Retired: Community Connector]

Hi antz629,

I've just sent you a private message with additional details. I'm happy to look into this for you and help you get your Under the Red Hood content. To view your private messages, be sure you are logged into the forum and click on the envelope in the upper right corner.

Thanks,

[Mariel-BBY Retired: Community Connector]

Hi antz629,

I've just sent you a private message with additional details. I'm happy to look into this for you and help you get your Under the Red Hood content. To view your private messages, be sure you are logged into the forum and click on the envelope in the upper right corner.

Thanks,

[kopitarrulez11]

i have the 360 version as well

[Paybizzy01]

I too have batman and haven't Recieved under the red hood

[akuma316]

I preordered Batman CE and picked up on release date and didnt have a sticker, not sure if promotion started after but posting just in case.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello all,

If you are still looking for assistance with obtaining your Red Hood code for Batman: Arkham City feel free to send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one at which you’ve been watching for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.  Please note that any unsolicited private messages sent to Moderators for this issue will be ignored in an effort to assist everyone promptly and in the proper order.