Gaming Support

[windsmere]

Okay, so I have to jump through hoops just to get my pre-order code that wasn't supplied to me when I purchased the game from what can only be described as uninformed employees? No thanks, I have one game left to buy then I get my $100 certificate, then I'm done. I'll just go back to going where ever the best deal is whether its Kmart, Walmart, Target, or Toys R Us. The consumer is better off this way anyway especially since Best Buy won't price match the good deals anymore.

[Subzero316]

i sent a email yesturday and today i got a email back with my code, thank you.

[kgould01]

i got a private message back with my code. thank you

[lteva83]

Got mine yesterday. Props to BB reps here for getting the issue resolved asap.

[Will_Belmont]

I still don't have my code, no e-mail from best buy.

How many times you guys are going to keep doing this, had problems with batman Arkham City pre-order, Gears of war3, ( no baird code & doesn't show on my pre-order 5 games ), now no code for uncharted 3 (which by the way they did not had it at the store at the release date).

Disappointing!!

[benja]

I received an email with a code in it, but the code was not valid.

"Our data indicates that we may not have provided you with your code to redeem the pre-order exclusive when you picked up Uncharted 3: Drake's Deception in-store. To make sure we square things away, we have included another code here so that you don't miss out on the great Uncharted 3: Drake's Deception exclusives Best Buy has to offer. "

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello all, 

If you still encountering issue with your Health Booster pre-order code for Uncharted 3, we would be happy to research this for you if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one at which you’ve been watching for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.  Please note that any unsolicited private messages sent to Moderators for this issue will be ignored in an effort to assist everyone promptly and in the proper order.

[aic007]

Never got my code and just checked the receipt and its not on it. can someone please help me with this.

[banzaiwolfe]

Read the post directly above yours and do what it says...